Claims Executive - Commercial & Schemes

Howden, the new name for Aston Lark; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Howden in London is seeking an experienced Claims Executive to join our established team. You will manage complex commercial claims, build trusted client relationships, and support insurers and legal partners during the claims process.

This full-time, permanent role offers a hybrid pattern with 2–3 days per week in the office, and opportunities to mentor colleagues while delivering outstanding service to clients.

Qualifications

• Strong commercial insurance claims experience in a broker environment.
• Excellent understanding of insurance policies, coverage and claims processes.
• Proven ability to handle complex claims and negotiate successful outcomes.
• Exceptional relationship-building and stakeholder management skills.
• Client-first mindset with a passion for outstanding service.
• Confidence, resilience and the ability to remain calm under pressure.

Responsibilities

• Taking ownership of commercial claims from notification through to settlement.
• Managing complex and high-value claims, providing expert guidance and support.
• Acting as a trusted adviser and advocate for clients during the claims process.
• Negotiating with insurers to achieve the best possible outcomes.
• Building strong relationships with clients, insurers, loss adjusters and legal partners.
• Identifying trends and opportunities to improve claims outcomes and reduce risk.
• Supporting and mentoring less experienced team members.
• Representing the claims function internally and externally.

Skills

Commercial claims experience

Negotiation

Relationship management

Client service

Mentoring

Education

GCSE Maths & English

CII/CILA qualifications desirable

Job description

At Howden, Commercial & Schemes, we do more than handle claims. We help our clients recover from unexpected challenges and get back to doing what they do best. We're looking for an experienced Claims Executive to join our established team in London. This is an opportunity to manage complex commercial claims, build trusted client relationships and make a genuine difference when clients need support most.

Location:

London

Working Pattern:

Full-time, permanent | Hybrid (2-3 days per week in the office)

What You'll Be Doing

• Taking ownership of commercial claims from notification through to settlement.
• Managing complex and high-value claims, providing expert guidance and support throughout.
• Acting as a trusted adviser and advocate for clients during the claims process.
• Negotiating with insurers to achieve the best possible outcomes.
• Building strong relationships with clients, insurers, loss adjusters and legal partners.
• Identifying trends and opportunities to improve claims outcomes and reduce risk.
• Supporting and mentoring less experienced team members.
• Representing the claims function internally and externally.

What We're Looking For

• Strong commercial insurance claims experience within a broker environment.
• Excellent understanding of insurance policies, coverage and claims processes.
• Proven ability to handle complex claims and negotiate successful outcomes.
• Exceptional relationship-building and stakeholder management skills.
• A client-first mindset with a passion for delivering outstanding service.
• Confidence, resilience and the ability to remain calm under pressure.
• Experience supporting or mentoring colleagues.

Qualifications

• GCSE Maths and English (or equivalent).
• CII and/or CILA qualifications (desirable).