Claims Executive - Commercial & Schemes

Howden; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Howden in London is seeking an experienced Claims Executive to manage high-value commercial claims from notification to settlement. You will advise clients, negotiate with insurers, and build trusted relationships with clients, loss adjusters and legal partners.

Working in a hybrid pattern (2–3 days in-office), you will mentor less experienced colleagues and identify trends to improve outcomes while representing the claims function internally and externally.

Qualifications

• Strong commercial insurance claims experience within a broker environment.
• Excellent understanding of insurance policies, coverage and claims processes.
• Proven ability to handle complex claims and negotiate successful outcomes.
• Exceptional relationship-building and stakeholder management skills.
• A client-first mindset with a passion for delivering outstanding service.
• Confidence, resilience and the ability to remain calm under pressure.
• Experience supporting or mentoring colleagues.

Responsibilities

• Taking ownership of commercial claims from notification through to settlement.
• Managing complex and high-value claims, providing expert guidance and support throughout.
• Acting as a trusted adviser and advocate for clients during the claims process.
• Negotiating with insurers to achieve the best possible outcomes.
• Building strong relationships with clients, insurers, loss adjusters and legal partners.
• Identifying trends and opportunities to improve claims outcomes and reduce risk.
• Supporting and mentoring less experienced team members.
• Representing the claims function internally and externally.

Skills

Commercial claims experience

Insurance policies

Claims processes

Complex claims handling

Relationship management

Client-first service

Mentoring colleagues

Education

GCSE Maths & English

A Levels

CII/CILA qualifications

BDMA qualifications

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Commercial & Schemes, we do more than handle claims. We help our clients recover from unexpected challenges and get back to doing what they do best. We're looking for an experienced Claims Executive to join our established team in London. This is an opportunity to manage complex commercial claims, build trusted client relationships and make a genuine difference when clients need support most.

Location: London

Working Pattern: Full-time, permanent | Hybrid (2-3 days per week in the office)

What You’ll Be Doing

• Taking ownership of commercial claims from notification through to settlement.
• Managing complex and high-value claims, providing expert guidance and support throughout.
• Acting as a trusted adviser and advocate for clients during the claims process.
• Negotiating with insurers to achieve the best possible outcomes.
• Building strong relationships with clients, insurers, loss adjusters and legal partners.
• Identifying trends and opportunities to improve claims outcomes and reduce risk.
• Supporting and mentoring less experienced team members.
• Representing the claims function internally and externally.

What We’re Looking For

• Strong commercial insurance claims experience within a broker environment.
• Excellent understanding of insurance policies, coverage and claims processes.
• Proven ability to handle complex claims and negotiate successful outcomes.
• Exceptional relationship-building and stakeholder management skills.
• A client-first mindset with a passion for delivering outstanding service.
• Confidence, resilience and the ability to remain calm under pressure.
• Experience supporting or mentoring colleagues.

Qualifications

• GCSE Maths and English (or equivalent).
• A Levels (desirable).
• CII and/or CILA qualifications (desirable).
• BDMA qualification (desirable).

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent