Claims Examiner - PI & Tech Risks (Hybrid)

00601 CNA Services (UK) Limited; Manchester; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Competitive compensation

Job summary

CNA Hardy in Manchester is seeking a skilled Claims Examiner to manage professional indemnity and technology claims from initial coverage review to resolution. The role emphasizes critical thinking, negotiation, and cross-functional collaboration with brokers, insureds, and legal advisers.

Based in our Manchester office, you will handle complex claims, assess coverage, set reserves, and drive timely, cost-effective outcomes while maintaining robust records and regulatory compliance.

Qualifications

• Practical knowledge of claims handling and insurance principles, especially professional indemnity or technology risks.
• Strong analytical and problem-solving skills; capable of balanced decisions within authority.
• Ability to negotiate effectively and contribute to clear, commercially focused claim strategies.
• Clear communication and interpersonal skills for working with brokers, insureds, and legal advisers.

Responsibilities

• Interpret policy wording to assess cover and handle complex coverage issues.
• Manage claims by setting activities and reserves and authorizing payments within authority.
• Gather evidence and evaluate claims through communications with insureds, claimants, witnesses and experts.
• Collaborate with legal counsel, brokers, underwriters and clients to agree settlement or defense strategies.
• Maintain accurate claim records and report developments in compliance with legal and internal requirements.

Skills

Claims handling

Analytical thinking

Negotiation

Relationship building

MS Office

Tools

Microsoft Office

ECF

CLASS

Job description

CNA Hardy in Manchester is seeking a skilled Claims Examiner to manage professional indemnity and technology claims from initial coverage review to resolution. The role emphasizes critical thinking, negotiation, and cross-functional collaboration with brokers, insureds, and legal advisers.

Based in our Manchester office, you will handle complex claims, assess coverage, set reserves, and drive timely, cost-effective outcomes while maintaining robust records and regulatory compliance.