Claims Contact Centre Agent — Hybrid & Benefits

Office Angels Limited; Old Warren; Hybrid; GBP 22.000 - 27.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Free bus pass

25 days leave

Health cover

Discounts

Train travel discount

Cycle to work

Pension & shares

EAP 24/7

Discretionary bonus

Zusammenfassung

Office Angels Limited is seeking a Claims Contact Centre Agent in Reading. This full-time role (35 hours) offers hybrid working, a clear shift pattern, and a salary of £24,500 per year.

You will handle claim notifications by phone, deliver excellent service, assess liability, and ensure accurate admin and compliance. Ideal candidates communicate well, manage time effectively, and are comfortable with computer systems.

Qualifikationen

• Excellent customer service skills with empathy and active listening.
• Strong telephone manner for inbound and outbound calls.
• Solid literacy and numeracy for accurate processing.
• Effective time management to handle workloads.

Aufgaben

• Handle new claim notifications via telephone in line with procedures.
• Deliver high level customer service on all calls.
• Assess liability and manage claims within authority levels.
• Prioritise workload to maintain quality and productivity.
• Ensure claims and admin processes are accurate and compliant.
• Identify potentially fraudulent claims early and escalate as needed.
• Support with ad hoc tasks and projects as required.
• Maintain compliance with policies and regulatory requirements.

Kenntnisse

Customer service

Telephone manner

Literacy & numeracy

Time management

Communication

Computer literacy

Jobbeschreibung

Office Angels Limited is seeking a Claims Contact Centre Agent in Reading. This full-time role (35 hours) offers hybrid working, a clear shift pattern, and a salary of £24,500 per year.

You will handle claim notifications by phone, deliver excellent service, assess liability, and ensure accurate admin and compliance. Ideal candidates communicate well, manage time effectively, and are comfortable with computer systems.