Claims Complaints Handler

JR United Kingdom; West Midlands Combined Authority; Remote; GBP 25,000 - 35,000; Full time

Job summary

A rapidly growing Insurtech company is seeking a Claims Complaints Handler to manage and resolve customer complaints related to insurance claims. The successful candidate will ensure fair treatment of customers and compliance with regulatory standards, working in a fully remote capacity based in the UK.

Benefits

Health insurance

Paid industry qualifications

Remote work flexibility

Quality home office setup

Qualifications

• Proven experience in handling complaints, preferably in insurance.
• Knowledge of regulatory requirements in insurance.
• Understanding of motor and property insurance claims.

Responsibilities

• Handle customer complaints efficiently and professionally.
• Investigate complaints thoroughly.
• Ensure compliance with regulatory standards.

Skills

Communication

Analytical skills

Attention to detail

Ability to work under pressure

Tools

Relevant software

Job description

Claims Complaints Handler, West Midlands

Client: [Client details]

Location: West Midlands

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Our client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through AI and automation. Founded by industry veterans, they aim to bring efficiency and simplicity to insurance.

The Claims Complaints Handler will manage and resolve customer complaints related to motor and property insurance claims, conduct root cause analysis, and liaise with the Financial Ombudsman Service as needed. The role ensures fair treatment of customers and compliance with regulatory standards.

Required Experience:

• Proven experience in handling complaints, preferably in insurance
• Knowledge of regulatory requirements in insurance
• Understanding of motor and property insurance claims
• Excellent communication skills
• Strong analytical skills
• Ability to work under pressure
• Attention to detail
• Proficiency with relevant software

Responsibilities:

• Handle customer complaints efficiently and professionally
• Investigate complaints thoroughly
• Liaise with internal teams to resolve issues
• Communicate with customers about complaint status
• Ensure compliance with regulatory standards
• Conduct root cause analysis and report findings
• Collaborate on process improvements

Benefits include health insurance, paid industry qualifications, remote work flexibility, and a quality home office setup. This is a fully remote role, primarily based in the UK.