Claims Complaints Handler

JR United Kingdom; Warrington; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading Insurtech company is seeking a Claims Complaints Handler to manage customer complaints and ensure compliance in an evolving insurance landscape. This role requires proven experience in complaints handling and a strong understanding of motor and property claims, offering a fully remote working environment with comprehensive benefits.

Benefits

Generous health-insurance package

Industry qualifications paid by the company

Remote working flexibility

Quality home office setup

Qualifications

• Proven experience in handling complaints, preferably in the insurance industry.
• Strong understanding of motor and property insurance claims.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Handle customer complaints regarding motor and property insurance claims.
• Investigate and assess the validity of complaints by reviewing relevant documents.
• Conduct root cause analysis to identify trends and underlying issues.

Skills

Communication

Analytical Skills

Problem-Solving

Attention to Detail

Tools

Relevant Software

Job description

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Claims Complaints Handler, Warrington, Cheshire

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Client:

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.

The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, conducting root cause analysis, and reporting to provide actionable insights to business teams. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.

Required Experience

• Proven experience in handling complaints, preferably in the insurance industry
• Familiarity with regulatory requirements and compliance in the insurance industry
• Strong understanding of motor and property insurance claims
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet tight deadlines
• Attention to detail and high accuracy
• Proficiency in relevant software and technology

Key Responsibilities:

• Handle customer complaints regarding motor and property insurance claims, ensuring timely and professional communication.
• Investigate and assess the validity of complaints by reviewing relevant documents, policies, and claim details.
• Liaise with internal departments such as claims adjusters, product developers, QA, and Compliance teams.
• Conduct thorough investigations into complaints, reviewing claim files, policies, correspondence, and relevant materials.
• Communicate with customers and involved parties to understand concerns and provide updates.
• Ensure compliance with regulatory requirements when addressing complaints.
• Conduct root cause analysis to identify trends and underlying issues, reporting findings to provide insights.
• Collaborate with teams to improve processes, aiming for high customer satisfaction and reputation management.

Benefits include a generous health-insurance package, industry qualifications paid by the company (after a qualifying period), remote working flexibility, and a quality home office setup.

This is a fully remote role, primarily based in the UK.