Claims Assistant

Arch Capital Group Ltd.; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Arch Capital Group Ltd. is seeking a Claims Handler in Manchester to manage a portfolio of first-party property claims. You will work with underwriters, brokers and insureds to advance settlements while ensuring coverage interpretation is accurate.

The role requires a customer-focused, analytical professional who can handle confidential information with integrity and manage claims within authority thresholds, delivering clear communications throughout the process.

Qualifications

• Basic understanding of the UK insurance market and the claims process.
• Ability to review policy documents and interpret cover.
• Strong self-management and customer service emphasis.
• Strong analytical, verbal and written communication skills.

Responsibilities

• Efficiently handle all claims within file allocation in line with group SLA’s.
• Adjust, assess and manage assigned claims within own defined authority.
• Ensure coverage is reviewed and reserving is correctly set and maintained.
• Setting of file strategies and negotiating settlements in accordance with policy terms.
• Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times.
• Deliver a customer centric claims proposition that will enhance Arch reputation/brand.

Skills

UK insurance market knowledge

Policy interpretation

Self-management

Customer service

Analytical & written communication

Education

Open to pursuing CII qualifications

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Role Summary & Purpose

• Manage a portfolio of first party property claims.
• Working in conjunction with Underwriters.
• Liaise with brokers, stakeholders and insureds as required.

Key Tasks & Responsibilities

• Efficiently handle all claims which are part of the job holder’s file allocation in accordance with group SLA’s
• Adjust, assess and manage assigned claims within own defined authority.
• Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained.
• Setting of file strategies and negotiating settlement in accordance with policy terms.
• Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times
• Deliver a customer centric claims proposition that will enhance the Arch reputation / brand.

Role Requirements & Skills

• Basic understanding of UK insurance market and the claims process
• Ability to review policy documents and correctly interpret cover.
• Ability to apply a high level of self-management.
• Enthusiasm and passion for strong customer service
• Strong analytical, verbal and written skills

Qualifications

• Open to working towards CII qualifications

Experience

• Insurance experience desirable
• Customer service experience

14101 Arch Europe Insurance Services Ltd