Claims Assistant

Arch Insurance Group Inc.; Manchester; On-site; GBP 27,000 - 38,000; Full time

Job summary

Arch Europe Insurance Services Ltd in Manchester is seeking a Claims Handler to manage a portfolio of first party property claims, working closely with Underwriters and liaising with brokers, insureds and other stakeholders.

The role focuses on efficient claims handling, accurate coverage reviews, reserving, file strategies and settlement negotiations, with emphasis on customer service and timely resolutions.

Qualifications

• Solid understanding of the UK insurance market and the claims lifecycle.
• Ability to read policy documents and interpret cover accurately.
• Strong self-management and customer-service orientation.
• Excellent analytical, verbal and written communication skills.

Responsibilities

• Manage a portfolio of first party property claims within own file allocation.
• Work with Underwriters and liaise with brokers, insureds and stakeholders.
• Review cover, adjust, assess and reserve claims within authority.
• Set file strategies and negotiate settlements per policy terms.
• Communicate proactively to drive timely settlements and customer satisfaction.
• Support Arch's reputation through a customer-centric claims proposition.

Skills

UK insurance basics

Claims process

Policy interpretation

Self-management

Customer service

Analytical skills

Verbal & written communication

Education

Open to pursuing CII qualifications

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Role Summary & Purpose

• Manage a portfolio of first party property claims.
• Working in conjunction with Underwriters.
• Liaise with brokers, stakeholders and insureds as required.

Key Tasks & Responsibilities

• Efficiently handle all claims which are part of the job holder’s file allocation in accordance with group SLA’s
• Adjust, assess and manage assigned claims within own defined authority.
• Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained.
• Setting of file strategies and negotiating settlement in accordance with policy terms.
• Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times
• Deliver a customer centric claims proposition that will enhance the Arch reputation / brand.

Role Requirements & Skills

• Basic understanding of UK insurance market and the claims process
• Ability to review policy documents and correctly interpret cover.
• Ability to apply a high level of self-management.
• Enthusiasm and passion for strong customer service
• Strong analytical, verbal and written skills

Qualifications

• Open to working towards CII qualifications

Experience

• Insurance experience desirable
• Customer service experience

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14101 Arch Europe Insurance Services Ltd