Claims Administrator

Tedaisy Insurance Group; Salisbury; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

23 days holiday per year (plus bank)

Birthday off (paid)

4 x salary life assurance

Company pension

Healthcare including GP advice & mind/

Discounts at hundreds of brands

Employee assistance programme

Competitive salary

Lunch provided

Job summary

Tedaisy Insurance Group in Salisbury is seeking a dedicated Claims Administrator to log, review, and update insurance claims, ensuring timely, accurate processing in our systems and collaboration with customers and veterinary practices.

You will gather information, triage and allocate claims, answer queries, and contribute to process improvements with the team leader. This on-site role offers a Monday–Friday schedule and a competitive £24,500 salary.

Qualifications

• Excellent attention to detail.
• Highly organised and reliable.
• Pleasant telephone manner with customers.
• Ability to work to set deadlines.
• Proactive and enthusiastic approach.
• Professional communication with customers and external stakeholders.
• Team player with a can-do attitude.

Responsibilities

• Log and process claims updates via email and post (entering information into spreadsheets and computer systems).
• Request further information from customers or veterinary practices for additional information by email or phone.
• Match requested information to the claims.
• Allocate claims to the appropriate person/queue.
• Assist with queries from the business and customers.
• Triaging claims and escalation of queries.
• Report to the team leader and collate information.
• Report any system errors.
• Work with the team leader to enhance processes.

Skills

Attention to detail

Highly organized

Telephone manner

Deadline driven

Proactive

Customer engagement

Team player

Job description

Join an Award-Winning Team and Help Protect the Pets People Love

Recognised as Best Place to Work 2026 and Best Place to Work for Development 2026, we're looking for a passionate Claims Administrator to join our team in Salisbury.

As a Claims Administrator, you will be responsible for logging, reviewing, and updating insurance claims, ensuring information is processed promptly and accurately within our internal systems. Working closely with customers and veterinary practices, you will request and reconcile additional information where required, while ensuring claims are allocated to the appropriate team member for timely assessment and resolution.

Responsibilities

• Logging of claims and processing Claim updates via email and post (entering information onto spreadsheets and into computer systems)
• Requesting further information from customers or veterinary practices for additional information when required (via e-mail or phone)
• Matching requested information to the claims
• Allocating claims to the desired person/queue
• Assisting with queries from the business and customers
• Triaging claims
• Escalation queries
• Reporting to the team leader and collating information
• Reporting any system errors
• Working with the team leader/team to enhance processes

Experience, Qualifications & Skills

• Excellent attention to detail
• Highly organised
• Pleasant telephone manner
• Ability to work to set deadlines
• Proactive and enthusiastic
• Ability to engage with customers and external stakeholders in a professional manner
• Team player with a can-do attitude

Location: Salisbury (on-site, SP1)

Hours: Monday – Friday, 35 hours per week

Pay: £24,500 per annum

What We Offer

• 23 days holiday per year (plus bank holidays)
• Your birthday off (paid)
• 4 x salary life assurance
• Company pension
• Healthcare including 24/7 GP advise & mental health helpline
• Discounts at hundreds of brands you know and love
• Employee assistance programme
• Competitive salary
• Discretionary lunch provided to assist with cost of living