Administrator

SVB Solutions; Warwick; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

BUPA healthcare

Life insurance

Critical illness cover

Employee Assistance Programme

Staff discounts

Regular company social events

On-site parking

Excellent transport links

Job summary

SVB Solutions in Warwickshire is seeking an Administrator - GAP Claims Assessment to support customers through GAP insurance claims and ensure accurate processing with a professional, empathetic approach.

The role offers a Monday to Friday 8:30am-5:00pm schedule, hybrid working with one day from home, full training, and benefits including BUPA healthcare, life insurance and access to an Employee Assistance Programme, plus parking and easy transport links.

Qualifications

• Experience in administration or customer service.
• Interest in insurance/claims processing.
• Strong communication and interpersonal skills.

Responsibilities

• Manage own portfolio of GAP insurance claims from start to finish.
• Research vehicle values and negotiate with motor insurers.
• Explain the claims process to customers and provide updates.
• Review and validate documentation for accuracy.
• Maintain accurate records in internal systems.
• Collaborate with colleagues to resolve claims efficiently.

Skills

Administration

Customer service

Claims handling

Communication

Attention to detail

Tools

MS Office

CRM systems

Job description

Administrator - GAP Claims Assessment

£26,450 + Excellent Benefits | Hybrid Working - one day WFH

Warwick, Warwickshire

Looking for your next career move in a supportive, successful and established insurance business?

We're recruiting for an Administrator - GAP Claims Assessment to join a well-established insurance solutions provider that partners with many of the UK's leading automotive dealer groups. This is an opportunity for someone with administration or customer service experience, who wants to build a long-term career in the insurance industry.

What's in it for you?

• No shifts or weekends - Monday to Friday, 8:30am - 5:00pm (37.5 hours)
• Full training, ongoing development and genuine career progression
• BUPA healthcare, life insurance & critical illness cover
• Employee Assistance Programme
• Staff discounts and regular company social events
• Modern offices with free on-site parking
• Excellent transport links - close to the A46, Warwick town centre and within walking distance of Warwick Parkway Station

The Role of Administrator - GAP Claims Assessment

As an Administrator - GAP Claims Assessment, you'll play a key role in supporting customers through their GAP insurance claims process. You'll ensure every GAP claim is handled efficiently while providing a professional, empathetic and reassuring attitude throughout.

Key Responsibilities of Administrator - GAP Claims Assessment

• Manage your own portfolio of GAP insurance claims from start to finish
• Research current value of customers' vehicles and negotiate with motor insurers
• Speak with customers to explain the claims process and provide regular updates
• Review and validate documentation to ensure claims are processed accurately
• Maintain accurate records using internal systems
• Work closely with colleagues, to ensure claims are resolved efficiently

We're looking for someone who:

• Has previous administration, customer service or claims handling experience
• Enjoys helping customers and providing an excellent service
• Has strong communication, research and interpersonal skills
• Is organised, proactive and has excellent attention to detail
• Is confident using Microsoft Office and CRM systems
• Insurance or motor claims experience would be advantageous but is not essential as full training will be provided