Sales Support Administrator

Alexander Lloyd; Maidstone; Hybrid; GBP 20,000 - 27,000; Full time

Job summary

Alexander Lloyd in Maidstone is seeking a proactive and organised Sales Support Administrator to join a Health & Employee Benefits team. This role is ideal for someone who thrives in a fast-paced environment, supports consultants, and delivers a first-class client experience.

You’ll provide essential administrative and client-support across health and group risk products, including private medical insurance, dental and life cover. The role is ideally hybrid with some office attendance.

Responsibilities

• Diary management, inbox monitoring and appointment booking.
• Data entry, document creation, filing and system organisation.
• Handling incoming calls professionally and managing client queries.
• Providing admin support to consultants and team leaders.
• Processing renewals, new business, mid‑term changes and membership updates.
• Requesting quotations and supporting market review reporting.
• Uploading documentation to internal systems accurately and on time.
• Maintaining comprehensive client records and liaising with insurer partners.
• Highly organised with strong time‑management skills.
• Confident using Microsoft Office and CRM systems.
• Accurate, detail‑focused and able to work under pressure.
• A clear communicator with excellent written and verbal skills.
• Comfortable managing multiple tasks and supporting a busy team.
• Ideally will have some group risk or PMI experience/knowledge

Job description

We’re looking for a proactive and organised Sales Support Administrator to join a Health & Employee Benefits team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys supporting consultants, and takes pride in delivering a first‑class client experience.

You’ll provide essential administrative and client‑support across a wide range of health & group risk products including private medical insurance, cash plans, travel insurance, dental, life, income protection and critical illness. As the first point of contact for consultants, insurers and clients, you’ll help ensure smooth day‑to‑day operations and exceptional service delivery.

Role & Responsibilities:

• Diary management, inbox monitoring and appointment booking.
• Data entry, document creation, filing and system organisation.
• Handling incoming calls professionally and managing client queries.
• Providing admin support to consultants and team leaders.
• Processing renewals, new business, mid‑term changes and membership updates.
• Requesting quotations and supporting market review reporting.
• Uploading documentation to internal systems accurately and on time.
• Maintaining comprehensive client records and liaising with insurer partners.
• Highly organised with strong time‑management skills.
• Confident using Microsoft Office and CRM systems.
• Accurate, detail‑focused and able to work under pressure.
• A clear communicator with excellent written and verbal skills.
• Comfortable managing multiple tasks and supporting a busy team.
• Ideally will have some group risk or PMI experience/knowledge

This role is ideally hybrid to their Maidstone office but there could be some flexibility on offer so if this opportunity is of interest, reach out.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.