Claims Adjuster

Tokio Marine HCC International; City Of London; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Tokio Marine HCC International is seeking a Claims Adjuster for Property D&F and Treaty lines in London. You will join a focused claims team handling global Property risks, including direct and reinsurance portfolios, with a view to timely, fair settlements and continuous service improvements.

The role emphasizes collaboration with underwriters, brokers and external experts, while adhering to Lloyd's standards and TMHCC's value proposition. Hybrid work pattern applies with 3 days in the office.

Qualifications

• Experience handling Property (Direct and Reinsurance) claims across multiple lines and territories.
• 3+ years experience in the London Market.
• Excellent knowledge of ECF and Lloyd’s Claims Schemes.
• Strong interpersonal skills for liaising with brokers, loss adjusters and lawyers.
• Proactive with good organisational and time management skills.
• Excellent written and verbal communication.

Responsibilities

• Meet with Underwriters to feedback on claim issues and risk information.
• Liaise internally with Actuarial, Reinsurance, Finance and Operations.
• Liaise externally with Brokers, market leaders and retained experts.
• Operate within agreed claims handling authority across a varied portfolio.
• Receive and act on first notifications, updates, coverage, and valid claims.
• Handle claims electronically via ECF writeback and attend market calls.
• Be present at market meetings and conference calls when needed.
• Ensure customers are treated fairly at all times.
• Support Claims Value Proposition and align with Lloyd's Minimum Standards.
• Undertake ad hoc tasks including diary management and project work.

Skills

Property claims handling

London Market experience

ECF & Lloyd's schemes

Interpersonal skills

Proactive & organized

Written & verbal communication

Job description

Job Title

Claims Adjuster – Property D&F and Treaty Lines

Location

St Botolph Building, City of London

Position type

35 hrs p/w (3 days in the office, 2 days home)

Overview

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose

The successful individual will be joining a highly motivated claims team working on Property D&F and Treaty lines, which include Property Risk & Cat, Engineering and other specialty lines of business, written in worldwide territories.

The role is to ensure that claims are reviewed and settled in a timely and equitable manner, whilst constantly striving to develop and improve service and quality standards.

Key Responsibilities

• Regularly meeting with Underwriters to provide feedback with regards to the structure of their claims issues and related risk information with the goal to improve the overall standard of underwriting in the company
• Internal liaison with Actuarial, Ceded Reinsurance, Finance and Operations
• External liaison with Brokers, market leaders and retained experts
• Acting within an agreed claims handling authority across a varied portfolio of claims and upholding the departmental objectives
• Receiving and acting upon first notifications, updates, determining coverage and agreeing valid claims
• Handling claims electronically via ECF writeback and engaging in market meetings and conference calls when necessary
• To be actively present at market meetings and conference calls when relevant and necessary
• Ensuring customers are treated fairly at all times
• Practice and promote Tokio Marine HCC's Claims Value Proposition, to both internal and external contacts alike
• Adhering to Lloyd's Minimum Standards
• Undertake other ancillary work including static claims, diary management and other project work as and when required
• Take a leading role in other ad hoc activities that may be required

Essential

Skills and Experience Specification:

• Experience in handling of Property (Direct and Reinsurance) claims across multiple lines of business and territories.
• 3+ years experience in the London Market
• An excellent knowledge of ECF and the Lloyd’s Claims Schemes
• Excellent Interpersonal skills are required as the duties of this role involves liaising with outsourcing partners, negotiation and liaising with brokers, loss adjusters and lawyers.
• Enthusiastic and possess good technical knowledge with a willingness to learn and work together with the wider team to maintain excellent service levels.
• Ability to work pro-actively with good organisational and time management skills.
• Good communication skills both written and verbal

Desirable

• Qualified or studying towards ACII qualification

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.