Claims Adjuster - Cyber

Canopius; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Canopius, a leading Cyber Insurer, is seeking a Claims Adjuster to manage cyber insurance claims from first notification to resolution. This role involves adjusting claims, overseeing service providers, and building relationships with external customers. Join a top Lloyd’s of London syndicate with a focus on professional growth and a comprehensive benefits package.

Benefits

Hybrid Working

Competitive Salary

Non-Contributory Pension

Discretionary Bonus

Health Insurance

Dental Insurance

Qualifications

• Experience in cyber insurance or related field preferred.
• Proven track record of managing cyber claims.

Responsibilities

• Adjust claims within authority level and ensure excellent service.
• Build and maintain relationships with key external customers.

Skills

Cyber Insurance

Communication

Customer Focus

Management

Tools

MS Excel

MS Word

MS Outlook

Job description

The Role

Canopius is a market-leading Cyber Insurer. We have an exciting opportunity for an individual to join our cyber claims team. We are looking to recruit a motivated individual who is passionate about Cyber as a class of business. This is a rare opportunity to join our cyber team at a top 5 Lloyd’s of London syndicate with global operations.

Cyber insurance claims are currently hot topics in the news with high-profile ransomware attacks, cyber extortion, and social engineering frauds all making headlines. The Claims Adjuster will handle and adjust Cyber insurance claims from first notification to final resolution within the London-based Canopius Cyber Claims team.

As of March 2023, Canopius has insourced our Cyber Incident Management function, including initial triage of cyber incidents, arranging assistance from our panel, and project managing the incident response process. This positions Canopius among a small number of global insurers to have taken this step, providing a seamless claims service integrating incident response and claims adjusting without artificial barriers.

Responsibilities

Key Responsibilities

1. Adjust claims within your authority level, aligning with Canopius's claims vision and obligations, while ensuring excellent service to all customers.
2. Ensure sufficient financial provisions are held for all claims under your handling, in accordance with Canopius's reserving philosophy.
3. Instruct and oversee lawyers, adjusters, and experts from the Canopius panel.
4. Assist with the oversight of delegated claims authority holders (“DCAs”), service providers, or outsource partners providing services to your team.
5. Develop an understanding of underwriting and claims within the Cyber portfolio, including typical policy language and coverage issues.
6. Build and maintain relationships with key external customers such as brokers, vendors, coverholders, and insureds.

Qualifications

Skills and Experience

1. Experience in cyber insurance, a law firm, or a related field is preferred.
2. A proven track record of effective management of cyber claims.
3. Knowledge of key issues affecting the cyber insurance market.
4. Experience with coverholder management and oversight.
5. Familiarity with Lloyd’s claims scheme and related claims handling systems.
6. Ability to prioritize tasks and meet deadlines.
7. Excellent written and spoken communication skills, with a professional demeanor.
8. Proficiency in standard business software, including MS Excel, MS Word, and MS Outlook.
9. Eagerness to learn and develop new skills in cyber insurance as part of professional growth.
10. Customer-focused attitude, committed to delivering high-quality service.

Our Benefits

We offer a comprehensive benefits package focusing on overall wellbeing, including hybrid working, a competitive salary, non-contributory pension, discretionary bonus, health and dental insurance, and many other benefits to support financial, physical, social, and psychological health.

About Us

Canopius is a global specialty lines (re)insurer and a leading Lloyd’s of London market insurer with offices in the UK, US, Singapore, Australia, and Bermuda. We foster a positive, inclusive culture that encourages employees to bring their whole selves to work, enabling personal and professional growth while delivering sustainable, profitable results.

Our offices are located in the heart of the City of London, operating a flexible, hybrid working model. We are committed to providing an environment where everyone’s contributions are valued and respected.

We are an equal opportunity employer, committed to a work environment free of discrimination and harassment. We encourage applicants from diverse backgrounds and make reasonable adjustments during the recruitment process and employment. Please inform us if you require accommodations or information in an alternative format.