Claim Handler

ZIGUP plc; Huddersfield; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Company laptop after probation

24–26 days annual leave

Pension 3%

Life assurance

Employee discount app

Job summary

FMG is hiring for a Claims Handler in Huddersfield with hybrid working and a 37.5-hour week. You’ll support customers and third parties after road traffic accidents, gathering information and coordinating the next steps with insurers, garages and suppliers.

The role rewards excellent customer service with a generous bonus, company laptop post-probation, and a pension. Starting annual leave is 24 days, rising to 26, plus public holidays and additional birthday leave.

Qualifications

• Passion for delivering excellent customer service.
• Confident, professional telephone manner adaptable to different situations.
• Empathy, active listening and ability to build rapport.
• Organised and able to own queries and manage a busy workload.
• Attention to detail and accurate information capture.
• Comfort using computer systems and multiple software.
• Positive, resilient, proactive and team-focused.

Responsibilities

• Support customers and third parties after road traffic accidents, gathering information and handling queries.
• Coordinate next steps with insurers, garages and suppliers to organise repairs or replacements.
• Communicate clearly to customers, keeping them informed throughout the claims journey.
• Work in a fast-paced environment, using empathy to manage stressful situations.
• Collaborate with team members to ensure timely resolution of cases.
• Document interactions accurately and maintain data in systems.

Skills

Customer service

Telephone manner

Empathy

Attention to detail

Teamwork

Problem solving

Organised

Job description

Location: Huddersfield with hybrid working
Hours: 37.5 hours per week

Are you a people person with a passion for delivering great customer service?

We’re growing our Claims department and looking for customer-focused individuals to join us across several of our claims teams.

You’ll support customers and third parties following road traffic accidents, gathering important information, managing queries and helping to coordinate the right next steps. From arranging repairs and replacement vehicles to working with insurers, garages and suppliers, you’ll play an important part in making the claims journey as straightforward and stress-free as possible.

It’s a varied, fast-paced role where your communication, empathy and problem-solving skills can make a real difference.

Join FMG as a Claims Handler and enjoy some outstanding benefits …

• Salary - From £25,674- £28,880 per annum based on experience.
• Bonus - Generous bonus based on your individual and business performance.
• Hybrid Working - You’ll be provided with a company laptop on completion of your probationary period and once you're competent in the role you'll have the flexibility to work from home. Our colleagues typically spend around 50% of their time working in the office.
• Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
• Pension - employer contributions of 3%.
• Financial Benefits - Enjoy the security of free life assurance, a save-as-you earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
• FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
• Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
• Training and Professional Development - We provide classroom-based technical training for 3 weeks, after which you will be supported by coaches and your team leader in a dedicated space, to help you learn the role throughout your probation. Following that, you will join our operational areas and continue to develop your career, with ongoing support and performance reviews led by your new team leader.

About You

You don’t necessarily need previous claims experience. We’re much more interested in your approach to customers, your ability to learn and your drive to deliver a great service.

• Have a genuine passion for delivering excellent customer service.
• Have a confident, professional and personable telephone manner and can adapt their approach to different people and situations.
• Can show empathy, actively listen and build rapport, particularly when supporting someone who may be dealing with a stressful situation.
• Are organised and comfortable taking ownership of queries, solving problems and managing a busy workload.
• Have excellent attention to detail and understand the importance of capturing information accurately.
• Are confident using computer systems and comfortable working across multiple systems while speaking with customers.
• Have a positive, resilient and proactive approach and enjoys working as part of a team.

About Us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.