Civil Enforcement Officers

Bristol City Council; West of England; Presencial; GBP 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Local Government Pension scheme

Annual leave up to 30 days

Six-week shift pattern

Descripción de la vacante

Bristol City Council is seeking a Civil Enforcement Officer to patrol Bristol streets and car parks, issuing penalties and guiding drivers while assisting the public. The role involves a six-week induction, ongoing training, and a commitment to safety and fairness on the roads.

You will work shifts across Bristol, with a strong emphasis on customer service, team collaboration, and community involvement. DBS standard check is required, and the council supports diversity in hiring.

Formación

• Strong communication skills when dealing with members of the public.
• Ability to stay calm under pressure and defuse tense situations.
• Collaborative attitude with supervisors and colleagues.

Responsabilidades

• Enforce parking rules on streets and car parks.
• Issue Penalty Charge Notices to vehicles not following rules.
• Answer passersby and guide drivers to suitable parking options.
• Participate in induction weeks and ongoing training with supervision.

Conocimientos

Communication skills

Calm under pressure

Defuse tense situations

Team player

Descripción del empleo

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Full Time, Permanent We are expanding our current number of officers so if you love being outdoors, working with all kinds of people, in all kinds of places, this is a role that could make your day. It's certainly a job that will help you keep fit. You'll get your 10,000 steps in daily. And with shifts all around Bristol, you'll never get bored of the scenery. As a Civil Enforcement Officer, you'll be doing good for our communities. Making sure vehicles are parked appropriately on streets and in car parks, you'll help keep Bristol's roads safe and reduce congestion. Issuing Penalty Charge Notices to vehicles that don't follow the rules, you'll promote fairness and safety. And the bit that may surprise you? You'll get to make peoples' day, daily. After all, you'll be a very visible ambassador for the Council. Plenty of passersby will have questions, which you'll be only too happy to answer. Of course, they'll ask you about much more than parking. You're as likely to be telling a tourist the best way to a local landmark as you are helping a motorist figure out the best place for them to park. We'll set you up for success with a thorough induction week, followed by a fortnight working with your supervisor. You'll then spend up to six further weeks paired up with another officer, while you build your confidence to go solo. Once you're up and running, you'll still enjoy plenty of scope for ongoing training, as well as ongoing support from your supervisor and colleagues. You'll get everything you need to be comfy and safe in all weathers – from a full uniform including shoes and protective clothing, to a phone and body worn camera. With a changing room, showers and lockers at base, you won't need to travel to work in uniform. And wherever a shift takes you, you won't be far from a spot where you can take a break, microwave a meal and make a brew. The benefits don't end there. With a six-week working pattern, you'll always know your days off well in advance. And with annual leave rising from 25 to 30 days after five years' service (plus Bank Holidays, naturally) there's a great work-life balance to be had as a Civil Enforcement Officer.

Please note this role is subject to a DBS standard check.

Why Bristol City Council?

We go the extra mile for our people. In a fast moving and supportive work environment, you'll get the chance to use your skills and develop new ones. Your excellent rewards package will include membership of the Local Government Pension scheme, and a generous annual leave allowance. What's more, you'll enjoy the satisfaction of knowing you're helping to make Bristol a better place, with a bright future.

What you'll need

First and foremost, you'll be a real 'people person'. With experience of working with members of the public, you'll bring good communication skills. Since not everyone appreciates being found to have broken the rules, you'll also need the ability to stay calm under pressure and defuse tense situations. Happy working independently, you're also a true team player. In return, you'll find lots of scope to progress your career with Bristol City Council. After all, every supervisor and shift manager you meet will have started out in this very role.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Bristol City Council are not offering sponsorship for this role.

To find out more about this opportunity, please email the Shift Managers:

[e-mail] or [e-mail]

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young people, Black and racially minoritised candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.