Civil Enforcement Officer (Part Time)

TN United Kingdom; Knutsford; On-site; GBP 20,000 - 30,000; Part time

Job summary

An exciting opportunity awaits for a dedicated individual to join a dynamic team as a Civil Enforcement Officer. This role involves working outdoors, engaging with the community, and ensuring compliance with parking regulations to enhance traffic management and air quality. As a vital ambassador for the council, you will provide outstanding customer care, assist visitors and residents, and play a key role in creating a safer environment. If you're passionate about public service and enjoy working in a team-oriented atmosphere, this position offers a fulfilling career path with the chance to make a real difference in the community.

Qualifications

• Must possess a UK driving licence for category C (Car).
• Friendly and supportive attitude towards colleagues and customers.

Responsibilities

• Patrol and inspect to enforce parking offences.
• Maintain records and respond to service radio messages.
• Issue Penalty Charge Notices for parking violations.

Skills

Customer Care

Communication Skills

Physical Fitness

Record Keeping

Education

UK Driving Licence (Category C)

Tools

Handheld Devices

Radios

Cameras

ANPR Devices

Job description

Job Title: Civil Enforcement Officer (Part Time), Knutsford

Client: Cheshire West and Chester Council

Location: Knutsford

Job Category: Other

EU work permit required: Yes

Job Reference: 159ba51b654b

Job Views: 4

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

Shift Pattern: To be confirmed

Full driving licence required

This is an exciting opportunity for someone who enjoys working outdoors and has the commitment, passion, and drive to help an enthusiastic team deliver a high-quality service.

Our Civil Enforcement Officers (CEOs) are the first point of contact for visitors and residents. They act as ambassadors for the council, providing directions, answering questions about the local area, and advising on parking queries. They help improve traffic management and create a safer, more pleasant environment in Cheshire West & Chester by ensuring compliance with Traffic Regulation Orders, parking regulations, and restrictions both on and off-street.

Cheshire West and Chester Council is committed to enabling everyone to thrive through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment.

You will provide outstanding customer care within a high-profile, vital council service supporting residents, businesses, and visitors. You will play a key role in reducing traffic congestion and improving air quality through parking enforcement.

Key Responsibilities

• Undertaking patrols and inspections to enforce parking offences on and off-street
• Maintaining records (using handheld devices), completing reports, and responding to service radio messages
• Reporting offences related to Taxi/Hire Car Licences, defects in signage, lines, and street furniture
• Advising the public on parking enquiries and matters, following customer care policies
• Inspecting Pay and Display machines for functionality and reporting faults
• Issuing Penalty Charge Notices (PCNs) for parking violations

Candidate Requirements

• UK driving licence for category C (Car)
• Friendly, polite, and supportive attitude towards colleagues and customers
• Physical fitness to walk significant distances daily while carrying equipment
• Ability to accurately record and reproduce information using various IT devices
• Polite and tactful communication skills, even with confrontational individuals
• Ability to follow procedures, establish facts, and take appropriate action
• Competence in using equipment such as handheld computers, radios, cameras, and ANPR devices

Additional Information

If you are interested or wish to discuss the role informally, please contact Ben Barnes via email.

For more about working at Cheshire West and Chester Council, including benefits, please visit our website.

We welcome applicants whose experience may differ from the listed requirements but who believe they can add value to the role.

Cheshire West and Chester Council is committed to equality and diversity. Further information is available on our website.

Our employees are paid a minimum of the Local Living Wage, currently £ per hour for all contracted hours.