Civil Enforcement Officer (Part Time)

TN United Kingdom; Frodsham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits with a forward-thinking council looking for Civil Enforcement Officers to enhance community safety and traffic management. This role involves engaging with residents and visitors, enforcing parking regulations, and providing outstanding customer care. You will play a crucial part in reducing traffic congestion and improving air quality while working outdoors. Ideal candidates will possess a category C driving licence and demonstrate a friendly, supportive attitude. If you're passionate about community service and enjoy being active, this role is perfect for you.

Qualifications

• A UK driving licence for category C vehicles is essential.
• Must have a friendly, polite, and supportive attitude.
• Physical fitness to walk considerable distances daily.

Responsibilities

• Conduct patrols and inspections to enforce parking offences.
• Maintain records using handheld devices and respond to service messages.
• Issue Penalty Charge Notices to vehicles violating regulations.

Skills

UK driving licence for category C vehicles

Friendly and supportive attitude

Physical fitness

IT equipment usage

Communication skills

Tools

handheld computers

radios

mobile phones

body cameras

ANPR cameras

Job description

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Client:

Cheshire West and Chester Council

Location:

Frodsham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5124ab7d02ab

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Shift Pattern -

Full driving licence required

This is an exciting opportunity for someone who enjoys working outdoors and has the commitment, passion, and drive to help an enthusiastic team deliver a high-quality service.

Our Civil Enforcement Officers (CEOs) are, first and foremost, a uniformed point of contact for visitors and residents. They act as ambassadors for the council and frequently help with directions to local landmarks, answer a wide range of questions about the local area, and provide advice on parking queries. They help improve traffic management and create a safer, more pleasant environment in Cheshire West & Chester by enforcing Traffic Regulation Orders, parking regulations, and restrictions on and off street.

Cheshire West and Chester Council is committed to creating a place where everyone can thrive, guided by our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment.

You will provide outstanding customer care within a high-profile, vital council service supporting residents, businesses, and visitors, playing a key role in reducing traffic congestion and improving air quality through parking enforcement.

Some of Your Responsibilities Include:

• Undertaking patrols and inspections to enforce parking offences both on and off street
• Maintaining records using handheld devices, completing reports, and responding to service radio messages
• Reporting and addressing offences related to Taxi / Hire Car Licences, signage, lines, and street furniture defects
• Advising the public on minor parking enquiries and issues, following customer care policies
• Inspecting Pay and Display machines, verifying their functionality, and reporting faults
• Issuing Penalty Charge Notices (PCNs) to vehicles violating parking regulations

Qualifications and Skills You Should Have:

• A UK driving licence for category C vehicles (cars)
• Friendly, polite, and supportive attitude towards colleagues and customers
• Physical fitness to walk considerable distances daily while carrying equipment
• Ability to accurately record and reproduce information using IT equipment
• Polite and tactful communication skills, especially with confrontational individuals
• Ability to read, follow procedures, establish facts, and take appropriate actions
• Comfortable using equipment such as handheld computers, radios, mobile phones, body cameras, and ANPR cameras

Interested in learning more?

If you would like more information or an informal discussion about this opportunity, please email Ben Barnes.

For details about working at Cheshire West and Chester Council, including benefits and rewards, please see our website.

We welcome candidates whose experience may differ from the listed requirements and encourage you to apply if you believe you can add value to the role.

Cheshire West and Chester Council is committed to equality and diversity. Please see our policies for more information.

We have adopted a Local Living Wage, ensuring all employees receive a minimum of £[amount] per hour for contracted hours.