Civil Enforcement Officer (Multi Role)

Worcester City Council; Worcester; Presencial; GBP 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Uniform provided

Pension scheme

Body-worn camera and radio

Resumo da oferta

Worcester City Council is seeking a flexible, professional Civil Enforcement Officer to join our city-wide enforcement team. You will patrol city centre and neighbourhood areas, issue notices, and provide clear guidance to the public, while supporting environmental and community safety initiatives.

Role involves working a rota including evenings and weekends, with training provided and uniform and equipment supplied. DBS check is required before appointment.

Qualificações

• Excellent interpersonal and communication skills with a calm, confident approach to difficult situations.
• Strong customer service ethos, balancing enforcement with education.
• Willingness to work flexibly across a rota including evenings, weekends, and bank holidays.

Responsabilidades

• Patrolling designated areas and addressing contraventions.
• Issuing Penalty Charge Notices and Fixed Penalty Notices per policy.
• Providing clear, courteous advice and guidance to the public.
• Supporting city centre cleansing and enforcement initiatives.
• Using handheld devices, body-worn cameras, and GPS radios to deliver services.
• Collaborating with colleagues, contractors, and external agencies to improve outcomes.

Conhecimentos

Interpersonal communication

Customer service

Independent working

Teamwork

Conflict handling

Flexibility

Ferramentas

Body-worn camera

GPS radios

Descrição da oferta de emprego

We are looking to recruit flexible, professional, and community-focused Civil Enforcement Officer (CEOs) to join our high-performing, multi-functional team at Worcester City Council. This is a unique opportunity to contribute to the maintenance of a safe, clean, and accessible city environment through proactive engagement and visible public service.

About the Role

As a multi-role CEO, you will work across Worcester’s vibrant city centre and neighbourhoods,supporting the effective enforcement of:

• Parking regulations (on-street and off-street)
• Environmental enforcement (littering, fly-tipping, dog fouling, etc.)
• Public space management and a conduit to the neighborhoods service area.
• Supporting community safety initiatives and local events

You will play a crucial role in ensuring compliance, improving accessibility, reducing environmental harm, and upholding the quality of our public spaces.

What You’ll Be Doing:

• Patrolling designated areas, identifying and addressing contraventions
• Issuing Penalty Charge Notices and Fixed Penalty Notices in line with legal and policy frameworks
• Providing clear, courteous advice and guidance to members of the public
• Supporting operational priorities, including city centre cleansing and enforcement initiatives
• Utilising modern technology (handheld devices, body-worn cameras, GPS radios) to deliver services efficiently
• Working in partnership with colleagues, contractors, and external agencies to improve community outcomes

What We’re Looking For:

• Excellentinterpersonal and communication skills with a calm,confident approach to difficult situations
• Strong customer service ethos, able to balance enforcement with education
• Practical, resilient, and proactive mindset – able to workindependently and as part of a wider team
• Ability to handle challenging conversations with professionalism and integrity
• Willingness to work flexibly across a rota including evenings, weekends, and bank holidays
• Acommitment to upholding Worcester City Council’s values and delivering services that make a positive difference

What We Offer:

• Comprehensive training and professional development opportunities
• Uniform and equipment provided (including body-worn camera and radio)
• Pension scheme and employee benefits package
• Supportive,inclusive, and forward-thinking service culture
• Opportunity to contribute meaningfully to the safety, cleanliness, and accessibility of Worcester’s public realm

Join Us. Make a Difference Every Day.

If you arecommitted to public service, enjoy working outdoors, and want to help protect and enhance Worcester’s environment for residents, businesses, and visitors, we would love to hear from you.

Please note, this role is subject to a standard DBS check.

For further information about the role, please contact Pete Clements, Technical Supervisor - Parking and Enforcement Services, at [e-mail].

Closing Date: 22nd November 2026

Interview date: TBC

Attached documents
Our Benefits
Role Profile - Civ. Enf. Officer.docx