Civil Enforcement Officer (Multi Role)

Worcester City Council; Worcester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Uniform and equipment provided

Training and development

Job summary

Worcester City Council is seeking flexible, professional Civil Enforcement Officers to support the enforcement of parking regulations, public space management, and community safety initiatives across Worcester. The role involves patrolling, issuing notices, and engaging the public with clear guidance to improve the city’s environment and accessibility.

We offer comprehensive training, uniform and equipment, a pension scheme, and a supportive service culture.

Qualifications

• Excellent interpersonal and communication skills with a calm, confident approach to difficult situations.
• Strong customer service ethos, balancing enforcement with education.
• Practical, resilient and proactive mindset—able to work independently and within a wider team.

Responsibilities

• Patrolling designated areas and addressing contraventions.
• Issuing Penalty Charge Notices and Fixed Penalty Notices in line with policy.
• Providing clear, courteous guidance to members of the public.
• Supporting city centre cleansing and enforcement initiatives.
• Utilising handheld devices and radios to deliver services efficiently.
• Working with colleagues, contractors and external agencies to improve outcomes.

Skills

Communication

Customer service

De-escalation

Teamwork

Flexibility

Tools

Handheld devices

Body-worn camera

GPS radios

Job description

The following content displays a map of the jobs location - The Guildhall, High Street, Worcester

We are looking to recruit flexible, professional, and community-focused Civil Enforcement Officers (CEOs) to join our high-performing, multi-functional team at Worcester City Council. This is a unique opportunity to contribute to the maintenance of a safe, clean, and accessible city environment through proactive engagement and visible public service.

About the Role

As a multi-role CEO, you will work across Worcester’s vibrant city centre and neighbourhoods, supporting the effective enforcement of:

• Parking regulations (on-street and off-street)
• Public space management and a conduit to the neighbourhoods service area.
• Supporting community safety initiatives and local events

You will play a crucial role in ensuring compliance, improving accessibility, reducing environmental harm, and upholding the quality of our public spaces.

What You’ll Be Doing:

• Patrolling designated areas, identifying and addressing contraventions
• Issuing Penalty Charge Notices and Fixed Penalty Notices in line with legal and policy frameworks
• Providing clear, courteous advice and guidance to members of the public
• Supporting operational priorities, including city centre cleansing and enforcement initiatives
• Utilising modern technology (handheld devices, body-worn cameras, GPS radios) to deliver services efficiently
• Working in partnership with colleagues, contractors, and external agencies to improve community outcomes

What We’re Looking For:

• Excellent interpersonal and communication skills with a calm, confident approach to difficult situations
• Strong customer service ethos, able to balance enforcement with education
• Practical, resilient, and proactive mindset – able to work independently and as part of a wider team
• Ability to handle challenging conversations with professionalism and integrity
• Willingness to work flexibly across a rota including evenings, weekends, and bank holidays
• A commitment to upholding Worcester City Council’s values and delivering services that make a positive difference

What We Offer:

• Comprehensive training and professional development opportunities
• Uniform and equipment provided (including body-worn camera and radio)
• Pension scheme and employee benefits package
• Supportive , inclusive , and forward-thinking service culture
• Opportunity to contribute meaningfully to the safety, cleanliness, and accessibility of Worcester’s public realm

For further information about the role, please contact Pete Clements, Technical Supervisor - Parking and Enforcement Services, at [e-mail] .