Civil Enforcement Officer

Marston Holdings; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive leave

Training and uniform

Health & wellbeing support

Retail, travel & leisure perks

Green travel schemes

Pension & Death in Service

Recognition for essential work

Job summary

Marston Holdings, together with our NSL brand, is seeking a Civil Enforcement Officer to patrol streets and car parks, guide the public, and issue notices when required.

You will spend long periods outdoors, stay active in all weather, and work in partnership with local authorities to keep communities safe and accessible. Training and uniform are provided; 42.5 hours per week.

Qualifications

• Ability to work alone for extended periods.
• Physically resilient and comfortable outdoors in all weathers.
• Self-motivation with a strong sense of accountability.
• Strong people skills with a calm, professional approach.
• Commitment to fairness, safety and doing the right thing.

Responsibilities

• Patrolling streets and car parks with confidence and professionalism.
• Providing clear, helpful guidance to the public, including safe parking advice.
• Spending extended periods outdoors on your feet in all weather.
• Issuing notices to promote fair and safe parking when required.
• Helping keep traffic moving and neighbourhoods accessible.
• Reporting issues such as abandoned vehicles or blocked access points.
• Collaborating with local authorities and councils.
• Acting with integrity to contribute to a safer community.

Skills

Independent work

Physical resilience

Accountability

People skills

Fairness & safety

Confidence

Driving licence (preferred)

Job description

A role with responsibility, purpose and real impact in your community

What you’ll be doing:

• Patrolling streets and car parks with confidence and professionalism
• Supporting the public with clear, helpful guidance, including advice on where to park safely
• Spending extended periods outdoors on your feet, staying active in all weather conditions
• Encouraging fair and safe parking by issuing notices when required
• Helping to keep traffic moving and neighbourhoods accessible
• Reporting issues such as abandoned vehicles or blocked access points
• Working in partnership with local authorities and councils
• Acting with integrity and contributing to a safer, more welcoming community

What makes a great Civil Enforcement Officer:

• Enjoy working alone for extended periods and value being part of a supportive team
• Physically resilient and happy outdoors in all weathers
• A high level of self-motivation and accountability
• Strong people skills with a calm, professional, approachable manner
• Care about fairness, community safety and doing the right thing
• Confident and consistent when dealing with challenges
• Driving Licence Preferred but not essential

Working Hours

• 42.5 hours per week
• 5 days on, 2 days off
• Shifts between 2:00pmand 11:00pm

What’s in it for you:

• Competitive leave and family-friendly benefits
• Full training, development and uniform
• Health and well-being support and gym discounts
• Retail, travel and leisure perks
• Green travel schemes
• Pension and Death in Service benefit
• Recognition for the important work you do

About Us:

Marston Holdings, together with our NSL brand, is deeply rooted in the communities we serve. We provide smart, technology‑enabled services that help local people, neighbourhoods and councils function safely and smoothly every day. Our teams are a familiar, supportive presence on the streets - working closely with residents, visitors and partners to keep public spaces moving, accessible and welcoming for everyone.

All offers are subject to DBS clearance. We are an equal‑opportunity employer committed to inclusion and fairness for all

INDT