Civil Enforcement Officer Apprentice

Marston Holdings Limited; Bolton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Full training

Customer Service qualification

Permanent role 40h/week

Flexible staff benefits

20 days holiday + bank holidays

Job summary

Marston Holdings Limited is recruiting for a Civil Enforcement Officer (Apprentice) in Bolton. The role involves patrolling streets and car parks to keep communities safe and accessible, delivering customer service while learning on the job and earning a qualification. Training is provided, and applicants must be aged 18+.

You will gain a Customer Service qualification and work a 40-hour week in a permanent, full-time role with a range of staff benefits and holiday entitlement.

Qualifications

• Strong customer service and communication skills.
• Comfortable working outdoors.
• Able to work shifts and handle challenging situations.
• Full valid UK driving licence essential.

Responsibilities

• Patrol public streets and car parks to help keep communities safe and accessible.
• Advise the public on parking rules and safe parking.
• Issue Penalty Charge Notices to incorrectly parked vehicles.
• Respond to public enquiries professionally and courteously.
• Report abandoned vehicles and equipment issues and support enforcement colleagues.

Skills

Customer service

Communication

Outdoor work

Shift work

Driving licence

Job description

Civil Enforcement Officer (Apprentice)

Love being outdoors? Enjoy helping people? Want a role that makes a real difference in your community?

Join Marston Holdings and start a career where you can earn while you learn! This apprenticeship is open to applicants aged 18+ and offers the chance to gain real workplace experience while working towards a Customer Service qualification, with full on the job training provided.

We're looking for friendly, confident people, people to patrol local streets, keep parking safe and fair, support the public, and help keep our neighbourhoods running smoothly. You may know us best as Traffic Wardens or Parking Attendants.

What's in it for you

• Full training and personal development
• Customer Service qualification
• Permanent, full-time role (40 hours/week)
• A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
• 20 days' holiday plus bank holidays

What you'll be doing

You will patrol public streets and car parks, helping keep communities safe and accessible by:

• Advising the public on parking rules and safe parking
• Issuing Penalty Charge Notices to incorrectly parked vehicles
• Responding to public enquiries professionally and courteously
• Reporting abandoned vehicles and equipment issues
• Supporting enforcement colleagues when required

What We're Looking For

• Strong communication and customer service skills
• Self-motivated and able to work independently
• Comfortable working outdoors
• Ability to work shifts and handle challenging situations calmly
• Full valid UK driving licence essential
• Must have held a full, valid driving licence for no less than 12 months

No previous experience is required - training and support will be provided throughout your apprenticeship.

About Us

Marston Holdings (including our NSL brand) delivers leading technology enabled services to support communities, government and private sector partners. Our Transportation team helps keep streets safe, accessible, and welcoming - you'll recognise us as the friendly faces out and about in your local area.

All offers are subject to DBS clearance. We are an equal-opportunity employer committed to inclusion and fairness for all.