Civil Enforcement Officer

Worcester City Council; Worcester; Presencial; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive training and development

Uniform and equipment provided

Pension scheme

Inclusive service culture

Public realm impact

Descripción de la vacante

Worcester City Council is seeking flexible, professional Civil Enforcement Officers to join our high-performing team. You will patrol Worcester’s city centre and neighbourhoods, enforcing parking regulations, environmental enforcement, and public space management while providing courteous advice to residents, businesses, and visitors.

This role requires a calm, confident approach, strong customer service and the ability to work a rota including evenings and weekends.

Formación

• Excellent interpersonal and communication skills with a calm, confident approach to difficult situations.
• Strong customer service ethos; balance enforcement with education.
• Practical, resilient and proactive mindset; able to work independently or as part of a wider team.
• Ability to handle challenging conversations with professionalism and integrity.
• Willingness to work flexibly across a rota including evenings, weekends and bank holidays.

Responsabilidades

• Patrolling designated areas, identifying and addressing contraventions.
• Issuing Penalty Charge Notices and Fixed Penalty Notices in line with policy frameworks.
• Providing clear, courteous advice and guidance to members of the public.
• Supporting operational priorities, including city centre cleansing and enforcement initiatives.
• Utilising modern technology (handheld devices, body-worn cameras, GPS radios) to deliver services efficiently.
• Working in partnership with colleagues, contractors, and external agencies to improve community outcomes.

Conocimientos

Interpersonal skills

Communication

Customer service

Flexibility

Independent worker

Herramientas

Handheld devices

Body-worn camera

GPS radios

Descripción del empleo

We are looking to recruit flexible, professional, and community-focused Civil Enforcement Officer (CEOs) to join our high-performing, multi-functional team at Worcester City Council. This is a unique opportunity to contribute to the maintenance of a safe, clean, and accessible city environment through proactive engagement and visible public service.

About the Role

As a CEO, you will work across Worcester’s vibrant city centre and neighbourhoods, supporting the effective enforcement of:

• Parking regulations (on-street and off-street)
• Environmental enforcement (littering, fly-tipping, dog fouling, etc.)
• Public space management and a conduit to the neighborhoods service area.
• Supporting community safety initiatives and local events

You will play a crucial role in ensuring compliance, improving accessibility, reducing environmental harm, and upholding the quality of our public spaces.

What You’ll Be Doing:

• Patrolling designated areas, identifying and addressing contraventions
• Issuing Penalty Charge Notices and Fixed Penalty Notices in line with legal and policy frameworks
• Providing clear, courteous advice and guidance to members of the public
• Supporting operational priorities, including city centre cleansing and enforcement initiatives
• Utilising modern technology (handheld devices, body-worn cameras, GPS radios) to deliver services efficiently
• Working in partnership with colleagues, contractors, and external agencies to improve community outcomes

What We’re Looking For:

• Excellent interpersonal and communication skills with a calm, confident approach to difficult situations
• Strong customer service ethos, able to balance enforcement with education
• Practical, resilient, and proactive mindset – able to work independently and as part of a wider team
• Ability to handle challenging conversations with professionalism and integrity
• Willingness to work flexibly across a rota including evenings, weekends, and bank holidays
• A commitment to upholding Worcester City Council’s values and delivering services that make a positive difference

What We Offer:

• Comprehensive training and professional development opportunities
• Uniform and equipment provided (including body-worn camera and radio)
• Pension scheme and employee benefits package
• Supportive, inclusive, and forward-thinking service culture
• Opportunity to contribute meaningfully to the safety, cleanliness, and accessibility of Worcester’s public realm

Join Us. Make a Difference Every Day.

If you are committed to public service, enjoy working outdoors, and want to help protect and enhance Worcester’s environment for residents, businesses, and visitors, we would love to hear from you.

Please note, this role is subject to a standard DBS check.

For further information about the role, please contact Pete Clements, Technical Supervisor - Parking and Enforcement Services, at [e-mail].

Closing Date: 22nd November 2026

Interview date: TBC

Attached documents

Our Benefits
Role Profile - Civ. Enf. Officer.docx