Civil Enforcement Officer

Modaxo; Oxford; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Modaxo seeks a Civil Enforcement Officer to patrol designated areas in Oxford, promoting compliance with parking rules and assisting the public in all weather conditions. You will issue PCNs where required, document evidence, and collaborate with local safety partners to maintain a safe public environment.

The role involves 40 hours a week across shifts, with opportunities to develop knowledge of traffic regulations and enforcement best practices. A strong customer-service approach is essential.

Responsibilities

• Monitor on-street and off-street parking areas by foot, on a moped or bicycle to ensure compliance with regulations.
• Issue Penalty Charge Notices (PCNs) where non‑compliance is identified in line with local traffic orders.
• Collect and record evidence, write clear reports, capture photographs, and keep accurate records.
• Identify and authorise immobilisation or removal of vehicles per regulatory guidelines to support enforcement.
• Regularly inspect pay and display machines, signage and car park equipment; report faults or maintenance issues.
• Engage with residents and visitors in a professional, helpful manner to promote safe, lawful parking and public safety.

Job description

Civil Enforcement Officer### Civil Enforcement OfficerApply: United Kingdom - Oxford: Full time: Posted 2 Days Ago: R59876**Job Summary:** Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate. Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions. Deliver excellent customer service by engaging respectfully with the public at all times and help to uphold a safe, orderly, and customer-focused environment.**Job Description:**1. Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parkedin accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance isidentified, in line with local traffic orders. 2. Act as a visible and reassuring presence to encourage compliance, promoting responsible parking throughpositive public engagement and providing accurate, helpful advice on parking rules and facilities to residentsand visitors. 3. Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear andaccurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records. 4. Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, wherenecessary to support enforcement operations or ensure public safety. 5. Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, ormaintenance issues promptly to ensure continuous service and public accessibility. 6. Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles,contributing to the upkeep and safety of the public realm. 7. Attend court hearings or tribunal proceedings where required, providing factual witness statements andsupporting documentation when a PCN is formally challenged. 8. Collaborate with community safety partners such as Police Community Support Officers and local lawenforcement, sharing relevant observations to address anti-social behaviour and support wider communitysafety initiatives. 9. Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attendingtraining sessions and continually developing professional knowledge relevant to the role. 10. Support the development of colleagues by providing guidance and informal mentoring, sharing knowledge andpromoting a culture of continuous improvement and teamwork. 11. Carry out any additional duties commensurate with the role and grading, supporting the flexible delivery ofservice priorities across the team. 12. Operate in line with the company’s core values and professional standards, demonstrating integrity,accountability, and respect in all interactions with the public and colleagues, and contributing positively to thereputation of the service. Location: Oxford, UK Hours: 40 hours – any of the 7 days acrossthe week. Shift based working.Role Purpose: **Worker Type:**Regular**Number of Openings Available:**4