Civil Enforcement Officer - Walsall

APCOA PARKING UK; Walsall; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

20 days annual leave

8 bank holidays (pro rata)

Pension scheme

Uniform provided

Training and development

Salary £29,556.80 per annum

Job summary

APCOA Parking UK is seeking a Civil Enforcement Officer in Walsall. The role involves patrolling assigned areas to ensure parking rules are followed on public streets and in car parks, with duties including issuing PCNs and reporting issues.

You will work 40 hours per week, five days out of seven, 07:00–22:00 rota, and must hold a full UK driving licence. We offer leave, pension, and training opportunities.

Qualifications

• Good written and spoken English.
• Excellent customer service skills.
• Willing to work outside in all weather conditions.
• A full UK driving licence.

Responsibilities

• Enforce on-street parking policies and issue Penalty Charge Notices.
• Record defects in street furniture and report suspicious vehicles.
• Represent APCOA Parking UK by providing advice on parking-related matters.
• Operate radio and HHCT equipment according to procedures.
• Attend hearings to give endorsing material for contested PCNs.
• Report all issues and PENs issued to your supervisor after each shift.

Skills

English proficiency

Customer service

Outdoor work

Full UK driving licence

Job description

The Role

Civil Enforcement Officer

Location: Walsall

Hours/shifts: 40 hours per week | 5 days out of 7, between 07:00 - 22:00 as per rota.

Salary: £29,556.80 per annum

Full Clean UK Manual Driving Licence Required

Do you hold a full and clean UK driving licence?

Would you enjoy working outdoors?

Do you want to make a difference in your local area?

Our Civil Enforcement Officers are an important part of keeping the local area safe. You will ensure that all drivers follow parking rules on public streets and in car parks.

Civil Enforcement Officers patrol assigned areas to ensure the neighbourhood stays safe and clean

What will your duties be?

• Enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.
• Record, report and take appropriate action on any defects found in street furniture or any suspicious vehicles in accordance with local procedure.
• Represent the Company and the Council by promoting good public relation and providing advice and knowledge concerning parking related matters.
• Use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.
• Attend when needed judgment hearings to give endorsing material in connection with contested PCNs
• Report all issues and PEN's issued to your supervisor at the end of each shift.

What will you bring?

• Good written and spoken English
• Excellent customer service skills
• A willingness to work outside in all weather conditions
• A full UK driving licence

In return for your hard work, we are offering:

• 20 days annual leave plus 8 bank holidays (pro rata)
• 40 hours per week (Any 5 days of 7)
• Pension scheme Uniform provided.
• Training and development prospects
• £29,556.80 per annum

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.