Cisco Voice & Collaboration Engineer - Active SC

Investigo Change Solutions; Purbrook; On-site; GBP 84,000 - 110,000; Full time

Job summary

Investigo Change Solutions is seeking an experienced Cisco Voice & Collaboration Engineer to support and deliver across enterprise telephony and videoconferencing environments.

The role focuses on 2nd and 3rd line support, incident resolution, infrastructure maintenance, and continuous improvement of Cisco-based collaboration platforms including CUCM, Unity Connection, Webex and Cisco videoconferencing solutions.

Qualifications

• Experience with Cisco CUCM, Unity Connection and Webex platforms.
• Strong knowledge of SIP/H.323 protocols and related tools.
• Experience documenting knowledge bases and supporting change management.

Responsibilities

• Provide 2nd and 3rd line support for Cisco voice and collaboration environments.
• Maintain Cisco Telephony and collaboration platforms (CUCM, Unity Connection, Webex).
• Deliver projects and ongoing improvements to operations.
• Produce and share knowledge to support teams and service improvements.

Skills

Cisco VoIP

SIP/H.323

Troubleshooting

Stakeholder mgmt

English fluency

Tools

Kurmi

Telsica

PeterConnects

Webex

VMware

Job description

Cisco Voice & Collaboration Engineer - Active SC
£525 per day - Inside IR35
Portsmouth/Stevenage/Newport - 5 days a week on site in most suitable location
3 months

We are seeking an experienced Cisco Voice & Collaboration Engineer to provide operational support, maintenance and project delivery across enterprise telephony and videoconferencing environments. The role focuses on 2nd and 3rd Line support, incident resolution, infrastructure maintenance, and continuous improvement of Cisco-based collaboration platforms including CUCM, Unity Connection, Webex and Cisco videoconferencing solutions.

Key Requirements

• Must have Active SC Clearance & be a sole UK national.
• Advanced knowledge of Cisco VoIP technologies including CUCM, Unity Connection, Jabber, Cisco IP Phones, Cisco SBS, VG2xx gateways, Webex, Cisco videoconferencing solutions (endpoints, TMS, Pexip), with proven experience providing 2nd and 3rd Line support, incident resolution, operational maintenance, project delivery, and administration of enterprise telephony and collaboration environments.
• Strong understanding of SIP and H.323 protocols, alongside experience with Kurmi, Telsica and PeterConnects administration tools.
• Experience maintaining technical documentation, contributing to knowledge bases, delivering knowledge transfer to support teams, and supporting continuous service improvement activities.
• Knowledge of VMware technologies including VMware vSphere and vSAN storage.
• Good understanding of WAN/LAN networking, security principles, system administration and desktop environments.
• Strong troubleshooting, communication and stakeholder management skills within enterprise environments.
• Fluent English language skills, both written and verbal, with the ability to operate effectively in an international environment.