Cinema Guest Experience Ambassador

VUE Cinemas; Colchester; Sur place; GBP 12 000 - 17 000; Plein temps

Résumé du poste

Vue Cinemas is seeking a Brand Ambassador to warmly greet guests, assist with wayfinding and product choices, and guide them through the Vue Your Way experience to enjoy quicker self-service.

You will highlight upgrades such as VIP/Ultra Lux seats, answer questions about offers, manage queues at touchpoints, and help maintain a clean, safe cinema environment while delivering a memorable guest experience.

Qualifications

• Excellent communication and guest engagement abilities.
• Experience delivering great guest experiences in fast-paced environments.
• Ability to engage groups to deliver experiences or events.

Responsabilités

• Greet guests and provide friendly guidance and support.
• Inform guests about upgrades and Vue App features to enhance visits.
• Assist guests with self-service touchpoints and purchases when needed.
• Maintain cleanliness and safety across cinema zones and auditoriums.
• Monitor queues and assist with stock and product displays as required.
• Engage with guests leaving the cinema to leave a positive impression.

Connaissances

Guest engagement

Public announcements

Multi-tasking

Problem solving

Technical skills

Team player

Description du poste

Vue Cinemas is seeking a Brand Ambassador to warmly greet guests, assist with wayfinding and product choices, and guide them through the Vue Your Way experience to enjoy quicker self-service.

You will highlight upgrades such as VIP/Ultra Lux seats, answer questions about offers, manage queues at touchpoints, and help maintain a clean, safe cinema environment while delivering a memorable guest experience.