Cinema Customer Experience Host

VUE Cinemas; Blackburn; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unlimited cinema for you and a monthly

Family cinema allowance

Wellbeing support

Staff discounts

Rewards programme

Job summary

Vue Cinemas in Blackburn is seeking a friendly Customer Assistant to be the brand ambassador from day one, greeting guests, assisting at the tills, keeping areas clean and answering questions about current content.

No prior experience needed, but a positive can-do attitude and good communication are essential. You will work as part of a team to deliver the ultimate cinema experience and enjoy employee benefits.

Qualifications

• No prior working experience required.
• Enthusiasm and passion to help create exciting atmosphere for customers.
• Able to greet customers and answer queries about current content and showtimes.
• Ability to work at pace in a busy cinema environment and use till points efficiently.
• Clear communicator with good verbal and written skills.

Responsibilities

• Greet customers into the cinema, offer prompt service and support queries.
• Use till points efficiently to manage queue times and serve at retail counters.
• Keep cinema areas clean and tidy (counters, floors, facilities).
• Share information about pricing, promotions and food & beverage options.
• Explain our products and services, including VIP seating and accessibility options.
• Identify and report any disruptions while upholding Vue's values.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Tools

POS system

Ticket scanner

Job description

Vue Cinemas in Blackburn is seeking a friendly Customer Assistant to be the brand ambassador from day one, greeting guests, assisting at the tills, keeping areas clean and answering questions about current content.

No prior experience needed, but a positive can-do attitude and good communication are essential. You will work as part of a team to deliver the ultimate cinema experience and enjoy employee benefits.