Cinema Guest Services Associate | Unlimited Screen Access

VUE Cinemas; Basingstoke; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unlimited cinema for you and family

Annual holiday allowance

Wellbeing support including online GP

Employee discounts across food & bev

Rewards programme

Job summary

Vue Cinemas is seeking a friendly Customer Assistant to greet moviegoers, assist at retail counters and keep the cinema clean. No prior experience required, but enthusiasm and a can‑do attitude are essential. You’ll learn on the job, help manage queues, and share information on showtimes, promotions, and accessibility options.

You’ll be part of a team that values guest satisfaction and embraces a supportive, energetic atmosphere across our UK cinemas.

Qualifications

• No prior working experience required.
• Enthusiasm and passion to create an exciting atmosphere for cinema visitors.
• Ability to work at pace in a busy environment.
• Willingness to learn and develop through on-the-job training.

Responsibilities

• Greet customers入 and guide them into the cinema and lobby.
• Serve at retail counters and handle transactions.
• Keep cinema areas clean, tidy and safe for guests and staff.
• Answer queries about current content, showtimes and promotions.
• Share information about VIP seating, accessibility options and screenings.
• Communicate pricing and promotions to customers.
• Support team with daily tasks and maintain a welcoming environment.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

POS till system

Ticket scanner

Job description

Vue Cinemas is seeking a friendly Customer Assistant to greet moviegoers, assist at retail counters and keep the cinema clean. No prior experience required, but enthusiasm and a can‑do attitude are essential. You’ll learn on the job, help manage queues, and share information on showtimes, promotions, and accessibility options.

You’ll be part of a team that values guest satisfaction and embraces a supportive, energetic atmosphere across our UK cinemas.