Cinema Brand Ambassador: Guest Experience & Upgrades

VUE Cinemas; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Vue Cinemas is seeking a Brand Ambassador to welcome and assist guests, guide them through our Vue Your Way format, and highlight upgrades and app features. You will help guests with purchases, share information on offers, and ensure a smooth, enjoyable visit.

You will also help maintain a clean, safe environment, assist with self-service touchpoints, and contribute to a positive cinema experience for all guests.

Qualifications

• Experience in guest-facing roles is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced cinema environment.
• Willingness to learn Vue-specific processes and tech.

Responsibilities

• Greet and welcome guests, guiding them politely and helpfully.
• Explain Vue Your Way and help guests explore self-service options.
• Promote upgrades and Vue App relevant features.
• Assist with purchases and product information at touchpoints.
• Observe and respond to guest needs to ensure value and experience.
• Support stock, cleanliness, safety, and overall premises.
• Maintain uniform and presentation, arrive on time.

Skills

Guest service

Communication

Public speaking

Multi-tasking

Problem solving

Team player

Attention to detail

Empathy

Job description

Vue Cinemas is seeking a Brand Ambassador to welcome and assist guests, guide them through our Vue Your Way format, and highlight upgrades and app features. You will help guests with purchases, share information on offers, and ensure a smooth, enjoyable visit.

You will also help maintain a clean, safe environment, assist with self-service touchpoints, and contribute to a positive cinema experience for all guests.