Cinema Experience Lead: Create Unforgettable Moments

ODEON Cinemas; North Shields; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas is seeking a Cinema Experience Manager to lead a frontline team in a busy cinema environment. You’ll support the Cinema Manager, guide Hosts, and drive guest satisfaction across all areas including Costa Coffee operations.

The role requires a people-first leadership style, strong communication, and flexibility to work evenings and weekends. Training is provided and perks include cinema tickets and discounts.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem-solving skills.
• Demonstrated commitment to safety, service and operational delivery.
• Willingness to work evenings, weekends and late nights.

Responsibilities

• Support the Cinema Manager in delivering smooth, memorable cinema operations.
• Lead and motivate Cinema Hosts across shifts.
• Oversee guest experience in retail, ticketing, ushering and Costa Coffee operations.
• Ensure Costa Coffee quality and service meet brand standards.
• Deliver excellent service during peak showings and busy releases.
• Maintain high standards for safety, cleanliness, compliance and food handling.
• Run shift briefings and make on-shift decisions; coach team members.

Skills

Leadership

Team motivation

Hospitality experience

Communication

Problem solving

Safety standards

Flexible schedule

Job description

ODEON Cinemas is seeking a Cinema Experience Manager to lead a frontline team in a busy cinema environment. You’ll support the Cinema Manager, guide Hosts, and drive guest satisfaction across all areas including Costa Coffee operations.

The role requires a people-first leadership style, strong communication, and flexibility to work evenings and weekends. Training is provided and perks include cinema tickets and discounts.