Guest Experience Lead — Free Tickets & Team Growth

ODEON Cinemas; Yorkshire Bridge; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas is seeking a Cinema Experience Manager to lead the team and bring the buzz of cinema to life, from blockbuster openings to welcoming guests before a show. You will support the Cinema Manager in delivering smooth, memorable operations, coach hosts, oversee guest experience across all areas, and uphold safety, cleanliness and compliance while working evenings, weekends and late nights.

Join our team to create memorable cinema moments and drive guest satisfaction in a fast-paced,

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• A supportive, people-first leadership style.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift
• Overseeing guest experience across all areas; retail, ticketing and ushering
• Delivering excellent service during busy showings and peak film releases
• Maintaining high standards across safety, cleanliness, compliance, and food handling
• Running shift briefings and making on shift- operational decisions
• Coaching team members to build skills, confidence, and progression
• Identifying opportunities to improve processes and guest satisfaction

Skills

Team leadership

Customer service

Communication

Problem solving

Safety standards

Job description

ODEON Cinemas is seeking a Cinema Experience Manager to lead the team and bring the buzz of cinema to life, from blockbuster openings to welcoming guests before a show. You will support the Cinema Manager in delivering smooth, memorable operations, coach hosts, oversee guest experience across all areas, and uphold safety, cleanliness and compliance while working evenings, weekends and late nights.

Join our team to create memorable cinema moments and drive guest satisfaction in a fast-paced,