Cinema Experience Lead | Costa Coffee & Guest Service

Odeo; North Shields; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON North Shields is seeking a dedicated Cinema Experience Manager to help lead a busy team and create memorable visits. You’ll guide Cinema Hosts, oversee guest experiences across retail, ticketing, ushering, and Costa Coffee services, and ensure brand standards are met during busy showings.

You’ll receive full training, have opportunities for progression, and enjoy perks such as free cinema tickets, food and drinks discounts, and wellbeing support.

Qualifications

• Experience leading teams in hospitality, retail, or busy environments.
• Strong communication and people-management skills.
• Commitment to safety, service, and operational delivery.

Responsibilities

• Lead and motivate Cinema Hosts across shifts.
• Oversee guest experience in all areas: retail, ticketing, ushering, and Costa Coffee operations.
• Maintain Costa Coffee quality and service to brand standards.
• Deliver excellent service during peak showings and busy periods.
• Coach team members to build skills, confidence, and progression.
• Identify opportunities to improve processes and guest satisfaction.

Skills

Team leadership

Communication

Problem solving

Customer service

Safety awareness

Job description

ODEON North Shields is seeking a dedicated Cinema Experience Manager to help lead a busy team and create memorable visits. You’ll guide Cinema Hosts, oversee guest experiences across retail, ticketing, ushering, and Costa Coffee services, and ensure brand standards are met during busy showings.

You’ll receive full training, have opportunities for progression, and enjoy perks such as free cinema tickets, food and drinks discounts, and wellbeing support.