Cinema Experience Lead

TRT Construction Services; England; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON is seeking a Cinema Experience Manager to lead a frontline team, delivering memorable cinema experiences and Costa Coffee service. You’ll support the Cinema Manager, drive guest satisfaction, and maintain brand standards across all touchpoints.

Eligible candidates will have experience in fast-paced hospitality, strong people skills, and a flexible schedule for evenings and weekends. Training is provided, with perks like cinema tickets and staff discounts.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Ability to coach, motivate and develop frontline staff.
• Strong communication, problem-solving and guest-first service mindset.

Responsibilities

• Lead and motivate Cinema Hosts across each shift.
• Oversee guest experience in all areas: retail, ticketing, ushering, and Costa Coffee operations.
• Ensure Costa Coffee quality and service meet brand standards.
• Deliver excellent service during busy showings and peak releases.
• Maintain high standards for safety, cleanliness, compliance and food handling.
• Run shift briefings and make on-shift operational decisions.
• Coach team members to build skills, confidence and progression.
• Identify opportunities to improve processes and guest satisfaction.

Skills

Team leadership

People-first

Communication

Safety standards

Shift flexibility

Costa Coffee training

Job description

ODEON is seeking a Cinema Experience Manager to lead a frontline team, delivering memorable cinema experiences and Costa Coffee service. You’ll support the Cinema Manager, drive guest satisfaction, and maintain brand standards across all touchpoints.

Eligible candidates will have experience in fast-paced hospitality, strong people skills, and a flexible schedule for evenings and weekends. Training is provided, with perks like cinema tickets and staff discounts.