Cinema Experience Lead - Guest Service & Coffee Ops

Jobtrain; Warrington; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Full training provided

Job summary

ODEON is seeking a Cinema Experience Manager to lead and motivate the cinema team, drive guest experience, and oversee Costa Coffee operations. You’ll deliver smooth, memorable cinema services and uphold safety and cleanliness standards across peak showings.

The role involves coaching staff, running shift briefings, and implementing process improvements. Training is provided, with progression opportunities within a fast-paced entertainment environment.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• A supportive, people-first leadership style-
• Strong communication and problem-solving skills
• High standards of safety, service, and operational delivery
• Flexibility to work evenings, weekends, and late nights
• A safe way to travel to and from late shifts
• Willingness to learn Costa Coffee operations and quality standards (full training provided)

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift
• Overseeing guest experience across all areas; retail, ticketing, ushering, and Costa Coffee operations
• Ensuring Costa Coffee quality and service meet brand standards
• Delivering excellent service during busy showings and peak film releases
• Maintaining high standards across safety, cleanliness, compliance, and food handling
• Running shift briefings and making on shift operational decisions
• Coaching team members to build skills, confidence, and progression
• Identifying opportunities to improve processes and guest satisfaction

Skills

Leadership

Team management

Customer service

Communication

Flexibility

Job description

ODEON is seeking a Cinema Experience Manager to lead and motivate the cinema team, drive guest experience, and oversee Costa Coffee operations. You’ll deliver smooth, memorable cinema services and uphold safety and cleanliness standards across peak showings.

The role involves coaching staff, running shift briefings, and implementing process improvements. Training is provided, with progression opportunities within a fast-paced entertainment environment.