Cinema Experience Leader

Jobtrain; Colchester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Colchester seeks an innovative leader to guide Cinema Hosts across shifts, ensuring an outstanding guest experience in retail, ticketing, ushering and Costa Coffee operations. You’ll drive service quality, coaching teammates and maintaining safety, cleanliness and compliance in a fast-paced cinema environment.

You’ll run shift briefings, make on‑the‑spot decisions, and identify improvements to processes and guest satisfaction.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Willingness to learn Costa Coffee operations and quality standards.
• Strong communication and problem-solving skills.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing, ushering, and Costa Coffee operations.
• Ensuring Costa Coffee quality and service meet brand standards.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on shift‑ operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

Team leadership

People-first style

Communication

Problem-solving

Safety standards

Flexible scheduling

Costa Coffee operations knowledge

Job description

ODEON Colchester seeks an innovative leader to guide Cinema Hosts across shifts, ensuring an outstanding guest experience in retail, ticketing, ushering and Costa Coffee operations. You’ll drive service quality, coaching teammates and maintaining safety, cleanliness and compliance in a fast-paced cinema environment.

You’ll run shift briefings, make on‑the‑spot decisions, and identify improvements to processes and guest satisfaction.