Christmas - Customer Assistant - Foods - Fosse Park

Marks & Spencer Plc; Leicester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service, staying calm under pressure, and meeting strong customer demand head-on.

We’re looking for down-to-earth colleagues who are digitally confident—using Sparks App and in-store devices to help customers find what they need. Flexibility and teamwork are essential as shifts vary across store areas.

Qualifications

• This is a frontline role requiring resilience.
• Applicants must be at least 18 years old.

Responsibilities

• Work under high pressure to meet customer demand.
• Use Sparks App and in-store devices to enhance customer experience.
• Collaborate with colleagues to deliver seamless customer service.
• Flexibly work across store areas to meet changing demands.

Skills

Customer service

Team player

Digital tools

Tools

Sparks App

In-store devices

Job description

Tuesday and Wednesday, 22:00 to 06:00; or
Thursday and Friday, 22:00 to 06:00; or
Sunday and Monday, 22:00 to 06:00; or
Friday and Saturday, 22:00 to 06:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

This job role involves working early mornings and this means we can ’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas