Christmas - Customer Assistant - Foods - Wetherby

Marks and Spencer; Leeds; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food department to be at the frontline, delivering five-star service at pace.

Shifts include evenings 20:00–05:00 with potential full-time hours during December weeks. The role emphasizes resilience, teamwork, and hands-on involvement in daily store operations.

Qualifications

• Must be 18 years or older in line with health and safety regulations.
• Experience in fast-paced retail is advantageous.
• Willingness to work flexible shifts including evenings.

Responsibilities

• Assist customers with a friendly, efficient service.
• Maintain store standards and product availability.
• Operate digital tools to support customers' needs.
• Collaborate with colleagues to deliver a seamless experience.

Skills

Customer service

Team player

Digital literacy

Education

Age 18+ requirement

Tools

Sparks App

Job description

All the details

Sunday 20:00-05:00
Monday 20:00-05:00
Tuesday 20:00-05:00
Saturday 20:00-05:00
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.