Christmas Customer Assistant - Food ( Through the Night )- Epsom

Marks and Spencer; Epsom; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Unsocial premium (£3/h between 22:00-6

Job summary

Marks & Spencer is seeking a Customer Assistant for our Food section to be at the frontline of the UK’s fast-growing retailer. You’ll deliver five-star service, handle customer queries, and work under pressure during peak periods.

You’ll be a resilient team player who uses Sparks App and in-store devices to help customers find products and complete purchases. Night shifts are Tuesday to Saturday, with potential full-time hours during peak weeks.

Qualifications

• Frontline role requiring high-pressure service with speed and accuracy.
• Ability to deliver five-star service and engage with customers.
• Willingness to work across different store areas as needed.

Responsibilities

• Provide five-star customer service in the Food section.
• Sell and recommend products to customers.
• Utilise Sparks App and store devices to assist customers.

Skills

Customer service

Team player

Digital tools

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern

Tuesday 2100-0500

Wednesday 2100-0500

Thursday 2100-0500

Friday 2100-0500

Saturday 2100-0500

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Under 18 disclaimer

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.


• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.


• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.


• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. #Christmas