Christmas Customer Assistant - Food (Through The Night) - Trafford Centre

Marks and Spencer; Manchester; Sur place; GBP 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Unsocial premium

Night shift pay

Résumé du poste

Marks and Spencer is hiring a Customer Assistant for our Food section in the UK. The role focuses on frontline service, stock and product knowledge, and delivering five-star service at pace during busy periods.

Successful candidates will work night shifts, be confident with digital tools, and thrive under pressure while maintaining brand standards and helping customers find what they need.

Qualifications

• Customer-focused service experience preferred.
• Willingness to work nights and weekends.
• Able to thrive in a fast-paced retail environment.

Responsabilités

• Assist customers with product questions and purchases.
• Utilise Sparks App and in-store devices to help customers.
• Support across store areas to ensure a seamless customer experience.
• Maintain high standards of service during peak times.

Connaissances

Customer service

Team player

Digital literacy

Night shift

Resilience

Outils

Sparks App

In-store devices

Description du poste

All the details

Work Pattern

Sunday 23:00-06:00

Monday 23:00-06:00

Tuesday 23:00-06:00

Wednesday 23:00-06:00

Thursday 23:00-06:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involves working through the nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Join M&S as a Customer Assistant in our Food section, where you’ll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.


• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.


• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.


• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

#Christmas