Christmas Customer Assistant - Operations - Woking

Marks & Spencer Plc; Horsell; On-site; GBP 12,398,000 - 15,154,000; Part time

Job summary

Marks & Spencer Plc is seeking an Operations Assistant for the Horsell store. The role supports stock handling, deliveries, and behind-the-scenes operations to keep the shop floor well-stocked and ready for customers.

You must be able to work across the wider store, adapt to pace, and use digital tools to track stock and deliveries. The position is part-time with specific shifts (Tuesday, Wednesday, Friday 13:00–21:00) and may require full-time hours during peak weeks in December.

Qualifications

• Must be 18 years of age or older to comply with health and safety legislation.
• Flexible and able to work across the wider store as needed.
• Digital tools and stock tracking are part of the role.

Responsibilities

• Handle stock deliveries and back-of-house tasks to keep the shop floor stocked, clean, and ready for customers.
• Track deliveries and manage stock using digital tools to ensure availability and speed.
• Work across store teams and remain flexible to changing demands and early morning/delayed stock shifts.

Job description

Operations Assistant

Work Pattern
Tuesday: 13:00 - 21:00
Wednesday: 13:00 - 21:00
Friday: 13:00 - 21:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?

#Christmas