Christmas Customer Assistant - Operations - Oatlands Harrogate

Marks & Spencer Plc; Harrogate; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is recruiting a Customer Assistant in Operations. This role is a physically demanding, high‑intensity backstage position that keeps our stores running smoothly.

You will handle stock, deliveries and behind‑the‑scenes work to ensure shelves are full, clean and available for customers. Flexibility and digital confidence are essential as you work across the store to meet daily demand.

Qualifications

• Experience in retail operations and stock control preferred.
• Willing to work across store areas and early shifts.
• Must be 18+ due to health and safety rules.

Responsibilities

• Manage stock and deliveries to keep shelves full.
• Backstage stock and store-room duties to ensure availability.
• Use digital tools to track deliveries and stock levels.
• Collaborate with store teams across functions.

Skills

Stock management

Delivery tracking

Digital literacy

Team player

Flexibility

Tools

Stock management systems

Job description

Work Pattern
Week 1
Sunday: 07:00 - 15:00
Wednesday: 07:00 - 15:00
Thursday: 07:00 - 15:00
Friday: 07:00 - 15:00

Week 2
Monday: 07:00 - 15:00
Tuesday: 07:00 - 15:00
Friday: 07:00 - 15:00
Saturday: 07:00 - 15:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

#Christmas