Christmas - Customer Assistant - Operations - Romford

Marks & Spencer Plc; Greater London; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in Greater London is hiring a Customer Assistant in Operations. This is a physically demanding, high‑intensity role that keeps our stores running like clockwork and requires you to move with purpose.

You’ll manage stock, deliveries and the behind‑the‑scenes work that keeps the shop floor full and ready for customers. Flexibility is vital; you may work across the wider store and up to full-time hours during peak weeks in December.

Responsibilities

• Manage stock and deliveries to keep the shop floor stocked and presentable.
• Support colleagues across the store to ensure smooth operations and availability.
• Use digital tools to track deliveries and stock levels accurately.
• Be flexible to work across store areas and adapt to pace and demand.

Skills

Stock management

Deliveries handling

Digital tools

Teamwork

Job description

Sunday 15:00-2015
Monday 16:00-21:15
Thursday 16:00-21:15
Friday 16:00-21:15
Saturday 16:00-21:15

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?