Christmas Customer Assistant - Operations - Metro Centre

Marks & Spencer Plc; Gateshead; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in Gateshead is hiring a Customer Assistant in Operations. You’ll be the backstage powerhouse, handling stock, deliveries, and the essential behind-the-scenes work that keeps our shop floor stocked and ready for customers. This is a physically demanding, fast-paced role.

Flexibility with hours is required; you may work across the wider store, including early starts or late shifts. You’ll use digital tools to track deliveries and stock, and you’ll support colleagues to keep

Qualifications

• Flexible, able to adapt to changing demands in store operations.
• Comfortable using digital tools to track deliveries and stock.
• Collaborative team player across store functions.

Responsibilities

• Handle stock, deliveries and backstage operations to keep shop floor stocked for customers.
• Work across wider store when needed, maintaining pace with retail demands.
• Use digital tools to track deliveries and stock availability and ensure accuracy.

Skills

Flexibility

Digital literacy

Teamwork

Job description

Sunday 1600-2000
Monday 1800-2200
Tuesday
Wednesday
Thursday
Friday 1800-2200
Saturday 0600-1000

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?