Christmas Customer Assistant - Operations - Longbridge

Marks & Spencer Plc; Birmingham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer Plc in Birmingham is seeking a Customer Assistant in Operations to support stock, deliveries and behind-the-scenes work that keeps our shop floor stocked and ready for customers.

You'll be fast, focused and adaptable, using digital tools to track deliveries and stock, and collaborating across store teams to maintain availability and speed during peak periods such as Christmas.

Qualifications

• No formal qualifications required; candidates must be 18 or over.

Responsibilities

• Stock management, deliveries and back-of-house operations to keep shop floors stocked and ready for customers.
• Use digital tools to track deliveries and manage stock efficiently.
• Work across store functions as required and adapt to the pace of retail.
• Be a team player and contribute to a smooth, customer-focused store experience.

Job description

Work Pattern

• Sunday 1000-1400
• Friday 0600-1000
• Saturday 0600-1000

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?

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