Christmas Customer Assistant- Operations- Kew

Marks & Spencer Plc; Greater London; On-site; GBP 14,000 - 19,000; Part time

Job summary

Marks & Spencer Plc in Greater London is recruiting a Customer Assistant in Operations for our stores. This role is physically demanding and fast-paced, focused on keeping stock, deliveries and the shop floor running smoothly.

You will work evenings and weekends with flexible hours, use digital tools to track deliveries and stock, and collaborate across store teams to ensure availability and speed for customers.

Qualifications

• Experience in stock handling and deliveries is expected.
• Ability to use digital tools to track deliveries and stock.
• Comfort working in a fast-paced retail environment.

Responsibilities

• Handle stock, deliveries and back-end store operations.
• Keep shop floor stocked, clean and ready for customers.
• Collaborate across store teams to maintain availability and speed.

Skills

Stock management

Teamwork

Digital literacy

Retail knowledge

Tools

Delivery tracking tools

Job description

Work Pattern

• Wednesday 18:00-22:00
• Thursday 13:00-17:00
• Friday 13:00-17:00
• Saturday 18:00-22:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Under 18 disclaimerThis job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.

#Christmas