Christmas – Customer Assistant – Operations – London Colney

Marks & Spencer Plc; St Albans; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant in Operations. The role is physically demanding and backstage focused, keeping stock, deliveries and essential store processes moving to ensure the shop floor stays full and ready for customers.

You’ll work across the wider store as needed, including early mornings, with a strong emphasis on speed, accuracy and teamwork. Digital tools will be used to track deliveries and manage stock efficiently.

Qualifications

• Physically demanding role in a fast-paced retail environment.
• Ability to work across the store and collaborate with colleagues.
• Comfortable using digital tools to track deliveries and stock.

Responsibilities

• Manage stock and deliveries to keep the shop floor full and ready for customers.
• Undertake backstage tasks to support store operations and speed up processes.
• Work across the wider store as needed and maintain high accuracy in stock control.

Skills

Stock control

Delivery coordination

Digital tools

Team player

Tools

Inventory software

Job description

Monday 14.00-18.00
Saturday 14.00-18.00

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?

#Christmas