Christmas - Customer Assistant - Operations - Ferndown

Marks-; Ferndown; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group in Ferndown is looking for a Customer Assistant in Operations. This is a physically demanding, high‑pace role that keeps our stores running by managing stock, deliveries and backstage tasks to ensure shelves stay full and customers can shop smoothly.

You’ll work early mornings across the wider store as needed, using digital tools to track deliveries and stock, while staying flexible, team‑oriented and focused on speed and accuracy.

Qualifications

• This role involves working early mornings and late shifts in a busy retail environment.
• Flexibility to work across the wider store as required.
• Digital/tech confidence for stock tracking and delivery management.

Responsibilities

• Manage stock and deliveries to keep shop floors full and customers served.
• Support colleagues across store operations to maintain smooth running.
• Use digital tools to track deliveries and stock levels.

Skills

Stock management

Deliveries

Digital tools

Team player

Job description

sun 12:00-16:00
wed 12:00-16:00
thu 12:00-16:00
fri 12:00-16:00
sat 12:00-16:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.

#Christmas