Christmas - Customer Assistant - Operations - London Colney

M&S Careers; London Colney; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer Group is hiring a Customer Assistant (Operations) for the Christmas period. The role involves handling stock, deliveries, and behind‑the‑scenes work to keep shelves full and the store ready for customers. Flexibility across store areas and strong digital confidence are essential.

You will work during peak times with potential hours increasing to full‑time in the weeks ahead. A fast paced, team‑oriented environment awaits, with emphasis on accuracy and speed to support store

Responsibilities

• Manage stock and deliveries to keep shop floor full and ready for customers.
• Use digital tools to track deliveries and stock levels with accuracy.
• Be a team player and support colleagues across the store.
• Adapt to shifting duties and variable shifts to meet retail demands.

Skills

Stock management

Digital tools

Teamwork

Tools

Stock systems

Job description

Wednesday 10:00-14:00

Thursday 10:00-14:00

Saturday 10:00-14:00

Customer Assistant (Operations)

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.

#Christmas