Christmas Customer Assistant - Operations - Hemel Hempstead

Marks & Spencer Plc; Hemel Hempstead; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in Operations to support stock management, deliveries, and the behind-the-scenes work that keeps our stores running smoothly. You will be fast, focused, and adaptable, ensuring stock availability and a clean, well-presented shop floor for customers.

The role requires flexibility across store areas, willingness to work night shifts, and confidence using digital tools to manage deliveries and stock.

Qualifications

• Willingness to work night shifts.
• Ability to manage stock and deliveries.
• Comfortable using digital tools to track deliveries and stock.
• Flexible team player with ability to work across store areas.

Responsibilities

• Manage stock and deliveries to ensure shelves remain full and store runs smoothly.
• Support behind-the-scenes operations to keep the shop floor clean and ready for customers.
• Work across wider store areas as needed to meet pace and demands of retail.
• Utilise digital tools to track deliveries and stock levels accurately.

Skills

Stock management

Delivery coordination

Digital tools

Team player

Job description

Work Pattern:

Week One:
Tuesday: 20:00-04:00
Wednesday: 20:00-04:00
Thursday: 20:00-04:00
Saturday: 20:00-04:00
Week Two:
Sunday: 20:00-04:00
Monday: 20:00-04:00
Tuesday: 20:00-04:00
Wednesday: 20:00-04:00

"Under 18 disclaimer"

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace."

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?

#Christmas