Christmas Customer Assistant - Through The Night Operations - Metro Centre

Marks & Spencer Plc; Gateshead; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Unsocial premium

Up to full-time hours in December

Job summary

Marks & Spencer plc is seeking a Customer Assistant in Operations to support stock, deliveries and the smooth running of our store. This is a physically demanding, fast-paced role requiring reliability and focus to keep shelves stocked and the store flowing.

You will work across the wider store, including late shifts (22:00–06:00) with a £3 per hour unsocial premium, and may be asked to work up to full-time hours in December. 18+ only.

Qualifications

• Stock, deliveries and behind-the-scenes work to keep shop floor full and ready for customers.
• Willingness to work across the wider store to meet demand.
• Ability to use digital tools to track deliveries and stock.

Responsibilities

• Move stock and manage deliveries to keep shelves stocked.
• Support colleagues across the store to ensure smooth operations.
• Adapt to early mornings and late shifts as required.

Skills

Stock management

Delivery coordination

Digital tools

Teamwork

Retail operations

Tools

Store systems

Job description

OPERATIONS

Sunday 2200-0600

Saturday 2200-0600

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

#Christmas